document recovery

[Jennifer Mar]

Hi,

We are using Word 2003 on Terminal Services 2003. Whenever a user opens
up word, the document recovery window opens up and displays the last
word document from another user. it is the same document everytime and
is the same for everyone. I tried saving the document and closing the
recovery window, but still it persists to show up every time word is
launched.

We have tried the following with no success.
clearing any temp files
clearing the cache
repairing word
reinstalling word
restarting the server

any ideas?

Thanks,
Jen

 

[garfield-n-odie]

See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm .

 

[Jennifer Mar]

Hi,

We are using Word 2003 on Terminal Services 2003. Whenever a user opens
up word, the document recovery window opens up and displays the last
word document from another user. it is the same document everytime and
is the same for everyone. I tried saving the document and closing the
recovery window, but still it persists to show up every time word is
launched.

We have tried the following with no success.
clearing any temp files
clearing the cache
repairing word
reinstalling word
restarting the server

any ideas?

Thanks,
Jen

found this on google groups. it worked for me:

Sometimes document recovery gets 'stuck' and it requires removal in
the Registry.

In the Registry locate:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency

If the Resiliency key is present then Word will invoke document
recovery. If found try renaming/deleting it and see if the problem is
resolved.

after doing the above, i immediately did the following:
create a new document with the same name, in the
same folder. Then let Word "recover" it. Accept or reject the "recovered"
file, then delete the dummy one. Sometimes this sort of runaround is the
only way to break the cycle.