Document recovery

[helpme]

Hi,
Im running a terminal server session and using Word, but every time i load
up Word a few documents appear in the document recovery pane. I have tried:
-Deleting the files from the TS
-Saving the files and doing what MSWORD asks
-Removing all temporary files on the TS hard disk
-Deleting all contents of the autorecovery folder
-Changed location of the autorecovery file

The files keep appearing even after i delete and i have no idea how they do
it.

There are no viruses, and the version of word is Word 2003 (11.6359.6360)
SP1 operating on Windows Server 2003 Standard with SP1 running Terminal
Services.

This issue occurs for the administrator account and one other users account.

 

[annaclub]

I am having the EXACT SAME problem. I haven't found any tech documents to
help. Have you solved this yet?

 

[annaclub]

HEY!! I think I solved it!!

You need to remove the keys under "DocumentRecovery" at the following
registry location for
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Resiliency\DocumentRecovery.

I also did a search on DocumentRecovery unter HKEY_USERS and eliminated it
there too, for each user that had it.

 

[helpme]

yes it worked anna!!!!

you are the best, thanks heaps for this. I knew these newsgroups would pay
off!

 

[TheTerMan]

I had the same issue. I searched the registry for "resiliency" and then
deleted the keys under "documentrecovery" and it fixed the issue. Thanks to
anna for this solution.

 

[Jack Spratt]

Thank you for this.

Now all I need is a bulk method of deleting the specific keys under each
user since I have 40 users and document recovery error for both Word and
Excel. Time consuming.

 

[Jan]

I just want to express my gratitute for this information. I've been
struggeling with this problem for weeks and this finally fixed it. Cheers!

 

[LSumner]

Is there really no built-in method for clearing these out? Editing the
registry really doesn't seem like an ideal long term solution.