Docx converter doesn't work on xp64/Word2003

[aK]

Fully patched for everything as per Windows update. Have the converter
installed along with relevant updates. Tried the various tricks mentioned
here and other boards (e.g. re-install converter, re-install office, remove
..tmp/$ files, enable manual selection of file conversion, sacrifice a small
animal, etc....) - nothing worked.

Absolutely not a corrupted docx or a permissions issue as I have another
machine with the same version of Office but running XP 32-bit. Really, the
only difference is one OS is XP 64-bit, one is XP 32-bit.

Works just fine for PPTx and XLSx. Very, very frustrating.

Help?

Thanks.

-Angie K.


PS.
Competely unrelated but why the big change in Office 2007 interface? I've
got one machine running that and absolutely hate it. Feels like I'm being
forced to use the mouse more than keyboard. I'm not just talking about
short-cuts. I find it MUCH faster to navigate through menus (up to 3 levels
deep) using the keyboard (alt-this, alt-that, arrow keys, etc...). Lift my
hands to go to the mouse just breaks my rythm. Maybe I'm just odd.

 

[Terry Farrell]

Can you tell us what happens when you try to open a docx document please.

 

[aK]

oops! Sorry, it's the oft reported "There was an error opening the file". I
can't even create a new file and save it in 2007 format - same error.

Bring that same file to another machine running xp32 and Off2003, it all
works fine.


-Angie K.

 

[Terry Farrell]

Please test to see if you can open a doc in Safe Mode. From Start, Run, type
in

winword /a

and press enter. Try to open a docx document now. Does it work?

Terry

 

[aK]

Hi Terry,
Thanks for staying with this. It still doesn't work. :-(


-Angie K.

 

[Terry Farrell]

If you open Word and look under Fonts, do you see Calisto and Cambria
available?

Terry

 

[aK]

Both are available and work fine.

-AngieK

If you open Word and look under Fonts, do you see Calisto and Cambria
available?

Terry

 

[Terry Farrell]

That confirms that the compat pack has installed. If it still isn't working,
you need to call Microsoft and open a trouble ticket for this problem as it
would seem to be a bug with 64-bit version.

 

[aK]

guess that's that then. Will see what MS says. I truly hope it's not a bug. I
can't imagine I'm the only person among the millions of windows + office
users that have this setup or that this setup was not in their test matrix.

Thanks for the efforts.


-AngieK