docx files won't open - - wrong error messages

[Tom B]

I have MS Publisher 2003. I tried the procedures discussed here to open a
..docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is low
on memory. Save your work and close the other programs to free up memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to paste
to the clipboard (or text window) in Publisher 2003. On attempting to copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office Clipboard"

This is a small .docx file with contents that may not be important in the
end. But we have been receiving Microsoft error messages that provide the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[Craig Schiller]

I'm not sure exactly what you you know from what you've written, but
..docx documents are a new format generated
by Word 2007. They are not backwards compatible with previous versions
of Word. You'll need Word 2007 or a viewer for that program (I think one
exists) to do anything with it.

Hope this helps.

Craig

 

[JoAnn Paules]

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

 

[John Inzer]

I have MS Publisher 2003. I tried the procedures discussed here to
open a .docx file I received as an EMail attachment. The result is
an error message:

"There is not enough memory to convert the text formatting. Windows
is low on memory. Save your work and close the other programs to
free up memory, and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into
Publisher. There is nothing in the Publisher help about ".docx" I
understand my Publisher 2003 is fully updated. Others are reporting
hours of difficulty with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and
nothing changes.

I then used Windows Explorer and found the .docx file. I copied it
to paste to the clipboard (or text window) in Publisher 2003. On
attempting to copy the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in
the end. But we have been receiving Microsoft error messages that
provide the wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

====================================
Have a look at the following links:

Open a Word 2007 document in an earlier version of Word
http://office.microsoft.com/en-us/word/HA100444731033.aspx

Word Viewer
http://tinyurl.com/mlppu2
or
http://www.microsoft.com/DOWNLOADS/...88-7cfa-457a-9aec-f4f827f20cac&displaylang=en

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Tom B]

I'm trying to open a Word file with Publisher, since Word won't open .docx
files.

Microsoft instructions say:

"To open Microsoft Office Word 2007 .docx or .docm files with Microsoft
Office Word 2003, Word 2002, or Word 2000, you need to install the Microsoft
Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File
Formats and any necessary Office updates. By using the Compatibility Pack for
the 2007 Office system, you can open, edit some items, and save Office Word
2007 documents in previous versions of Word."

"With the Compatibility Pack, you can use some previous versions of Word to
open Office Word 2007 documents that were saved in .docx and .docm formats.
You cannot open Office Word 2007 template files that were saved in .dotx or
..dotm format."

This is from:

http://office.microsoft.com/en-us/word/HA100444731033.aspx

I have Word 2002 and XP-Pro. All the MS instructions were followed, but
this is not working.

On proceeding to open a .docx file, the Microsoft error message says:

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?

On selecting "OK" I am sent to this web page:

http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

After downloading this and following all the Microsoft instructions, I
proceed to open the .docx file again. This returned the same error message.

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?"

It seems incorrect error messages and bugs have made us work for hours with
no result. I just want this to work like it says in the first 2 paragraphs
quoted above. I'm seeing reports that others have had hours of difficulty
with .docx files.

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have MS Publisher 2003. I tried the procedures discussed here to open a
.docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is low
on memory. Save your work and close the other programs to free up memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to
paste
to the clipboard (or text window) in Publisher 2003. On attempting to
copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in the
end. But we have been receiving Microsoft error messages that provide the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[Tom B]

I'm trying to open a Word file with Publisher, since Word won't open .docx
files.

Microsoft instructions say:

"To open Microsoft Office Word 2007 .docx or .docm files with Microsoft
Office Word 2003, Word 2002, or Word 2000, you need to install the Microsoft
Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File
Formats and any necessary Office updates. By using the Compatibility Pack for
the 2007 Office system, you can open, edit some items, and save Office Word
2007 documents in previous versions of Word."

"With the Compatibility Pack, you can use some previous versions of Word to
open Office Word 2007 documents that were saved in .docx and .docm formats.
You cannot open Office Word 2007 template files that were saved in .dotx or
..dotm format."

This is from:

http://office.microsoft.com/en-us/word/HA100444731033.aspx

I have Word 2002 and XP-Pro. All the MS instructions were followed, but
this is not working.

On proceeding to open a .docx file, the Microsoft error message says:

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?

On selecting "OK" I am sent to this web page:

http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

After downloading this and following all the Microsoft instructions, I
proceed to open the .docx file again. This returned the same error message.

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?"

It seems incorrect error messages and bugs have made us work for hours with
no result. I just want this to work like it says in the first 2 paragraphs
quoted above. I'm seeing reports that others have had hours of difficulty
with .docx files.

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have MS Publisher 2003. I tried the procedures discussed here to open a
.docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is low
on memory. Save your work and close the other programs to free up memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to
paste
to the clipboard (or text window) in Publisher 2003. On attempting to
copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in the
end. But we have been receiving Microsoft error messages that provide the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[Tom B]

I'm trying to open a Word file with Publisher, since Word won't open .docx
files.

Microsoft instructions say:

"To open Microsoft Office Word 2007 .docx or .docm files with Microsoft
Office Word 2003, Word 2002, or Word 2000, you need to install the Microsoft
Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File
Formats and any necessary Office updates. By using the Compatibility Pack for
the 2007 Office system, you can open, edit some items, and save Office Word
2007 documents in previous versions of Word."

"With the Compatibility Pack, you can use some previous versions of Word to
open Office Word 2007 documents that were saved in .docx and .docm formats.
You cannot open Office Word 2007 template files that were saved in .dotx or
..dotm format."

This is from:

http://office.microsoft.com/en-us/word/HA100444731033.aspx

I have Word 2002 and XP-Pro. All the MS instructions were followed, but
this is not working.

On proceeding to open a .docx file, the Microsoft error message says:

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?

On selecting "OK" I am sent to this web page:

http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

After downloading this and following all the Microsoft instructions, I
proceed to open the .docx file again. This returned the same error message.

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?"

It seems incorrect error messages and bugs have made us work for hours with
no result. I just want this to work like it says in the first 2 paragraphs
quoted above. I'm seeing reports that others have had hours of difficulty
with .docx files.

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have MS Publisher 2003. I tried the procedures discussed here to open a
.docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is low
on memory. Save your work and close the other programs to free up memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to
paste
to the clipboard (or text window) in Publisher 2003. On attempting to
copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in the
end. But we have been receiving Microsoft error messages that provide the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[Tom B]

I'm trying to open a Word file with Publisher, since Word won't open .docx
files.

Microsoft instructions say:

"To open Microsoft Office Word 2007 .docx or .docm files with Microsoft
Office Word 2003, Word 2002, or Word 2000, you need to install the Microsoft
Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File
Formats and any necessary Office updates. By using the Compatibility Pack for
the 2007 Office system, you can open, edit some items, and save Office Word
2007 documents in previous versions of Word."

"With the Compatibility Pack, you can use some previous versions of Word to
open Office Word 2007 documents that were saved in .docx and .docm formats.
You cannot open Office Word 2007 template files that were saved in .dotx or
..dotm format."

This is from:

http://office.microsoft.com/en-us/word/HA100444731033.aspx

I have Word 2002 and XP-Pro. All the MS instructions were followed, but
this is not working.

On proceeding to open a .docx file, the Microsoft error message says:

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?

On selecting "OK" I am sent to this web page:

http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

After downloading this and following all the Microsoft instructions, I
proceed to open the .docx file again. This returned the same error message.

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer version
of the Compatibility pack?"

It seems incorrect error messages and bugs have made us work for hours with
no result. I just want this to work like it says in the first 2 paragraphs
quoted above. I'm seeing reports that others have had hours of difficulty
with .docx files.

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have MS Publisher 2003. I tried the procedures discussed here to open a
.docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is low
on memory. Save your work and close the other programs to free up memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to
paste
to the clipboard (or text window) in Publisher 2003. On attempting to
copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in the
end. But we have been receiving Microsoft error messages that provide the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[JoAnn Paules]

Can you ask someone else to open the file for you and save it as the older
format?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I'm trying to open a Word file with Publisher, since Word won't open .docx
files.

Microsoft instructions say:

"To open Microsoft Office Word 2007 .docx or .docm files with Microsoft
Office Word 2003, Word 2002, or Word 2000, you need to install the
Microsoft
Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File
Formats and any necessary Office updates. By using the Compatibility Pack
for
the 2007 Office system, you can open, edit some items, and save Office
Word
2007 documents in previous versions of Word."

"With the Compatibility Pack, you can use some previous versions of Word
to
open Office Word 2007 documents that were saved in .docx and .docm
formats.
You cannot open Office Word 2007 template files that were saved in .dotx
or
.dotm format."

This is from:

http://office.microsoft.com/en-us/word/HA100444731033.aspx

I have Word 2002 and XP-Pro. All the MS instructions were followed, but
this is not working.

On proceeding to open a .docx file, the Microsoft error message says:

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer
version
of the Compatibility pack?

On selecting "OK" I am sent to this web page:

http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

After downloading this and following all the Microsoft instructions, I
proceed to open the .docx file again. This returned the same error
message.

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer
version
of the Compatibility pack?"

It seems incorrect error messages and bugs have made us work for hours
with
no result. I just want this to work like it says in the first 2
paragraphs
quoted above. I'm seeing reports that others have had hours of difficulty
with .docx files.

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I have MS Publisher 2003. I tried the procedures discussed here to open
a
.docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is
low
on memory. Save your work and close the other programs to free up
memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into
Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of
difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and
nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to
paste
to the clipboard (or text window) in Publisher 2003. On attempting to
copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in
the
end. But we have been receiving Microsoft error messages that provide
the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[Tom B]

I have asked the person who sent me the .docx file to convert it and send it
as a .doc file. I don't have a response.

Since Microsoft has done a lot with .docx files, I don't think that would
continue to resolve this. I just want to be able to follow Microsoft's
instructions and make this work.

(I regret my multiple posts of the same message. The system keeps giving me
error messages saying it's down and to try later, etc. So I did. Later I
find the message was posted here anyway.)

Can you ask someone else to open the file for you and save it as the older
format?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I'm trying to open a Word file with Publisher, since Word won't open .docx
files.

Microsoft instructions say:

"To open Microsoft Office Word 2007 .docx or .docm files with Microsoft
Office Word 2003, Word 2002, or Word 2000, you need to install the
Microsoft
Office Compatibility Pack for 2007 Office Word, Excel and PowerPoint File
Formats and any necessary Office updates. By using the Compatibility Pack
for
the 2007 Office system, you can open, edit some items, and save Office
Word
2007 documents in previous versions of Word."

"With the Compatibility Pack, you can use some previous versions of Word
to
open Office Word 2007 documents that were saved in .docx and .docm
formats.
You cannot open Office Word 2007 template files that were saved in .dotx
or
.dotm format."

This is from:

http://office.microsoft.com/en-us/word/HA100444731033.aspx

I have Word 2002 and XP-Pro. All the MS instructions were followed, but
this is not working.

On proceeding to open a .docx file, the Microsoft error message says:

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer
version
of the Compatibility pack?

On selecting "OK" I am sent to this web page:

http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en

After downloading this and following all the Microsoft instructions, I
proceed to open the .docx file again. This returned the same error
message.

"This is a pre-release version of the Compatibility Pack and can open
pre-release Office 2007 files only. Do you want to check for a newer
version
of the Compatibility pack?"

It seems incorrect error messages and bugs have made us work for hours
with
no result. I just want this to work like it says in the first 2
paragraphs
quoted above. I'm seeing reports that others have had hours of difficulty
with .docx files.

Why are you trying to open a Word file with Publisher? Download the
compatibility pack and then you can open it with Word.

Alternative: Ask the sender to save it as a Word 97-2003 format.

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



I have MS Publisher 2003. I tried the procedures discussed here to open
a
.docx file I received as an EMail attachment. The result is an error
message:

"There is not enough memory to convert the text formatting. Windows is
low
on memory. Save your work and close the other programs to free up
memory,
and then try again"

The computer has plenty of memory, with very little activity open.

The .docx file will not open at all for cutting or pasting into
Publisher.
There is nothing in the Publisher help about ".docx" I understand my
Publisher 2003 is fully updated. Others are reporting hours of
difficulty
with ".docx"

I also have Word 2002. Trying to open a .docx file only results in a
referral to an update for Word 2007. It's the wrong update, and
nothing
changes.

I then used Windows Explorer and found the .docx file. I copied it to
paste
to the clipboard (or text window) in Publisher 2003. On attempting to
copy
the file an error message:

"Clipboard. Item not collected: Format not supported by Office
Clipboard"

This is a small .docx file with contents that may not be important in
the
end. But we have been receiving Microsoft error messages that provide
the
wrong directions, and that have consumed a lot of time.

Is there something I'm missing?

 

[Tom B]

I downloaded Word Viewer. It would not work, either. Trying to open .docx
files with this results only in an error message that says "There was an
error opening the file."

(I regret my multiple posts of the same message. The system keeps giving me
error messages saying it's down and to try later, etc. So I did. Later I
find the message was posted here anyway.)

 

[John Inzer]

I downloaded Word Viewer. It would not work, either. Trying to open
.docx files with this results only in an error message that says
"There was an error opening the file."

=============================================
Did you also install the compatibility pack?

Microsoft Office Compatibility Pack for Word,
Excel, and PowerPoint 2007 File Formats
http://tinyurl.com/y5a879
or...
http://www.microsoft.com/downloads/...70-3AE9-4AEE-8F43-C6BB74CD1466&displaylang=en
=============================================

(I regret my multiple posts of the same message. The system keeps
giving me error messages saying it's down and to try later, etc. So
I did. Later I find the message was posted here anyway.)

==============================================
No problem.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk