Download not working

[Hugh_Gunn]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Hi

My software update tells me that 11.5.2 is available. When I try to download it, I can't connect. When I go to the MS downloads page, I get an error message that says the server cannot find the page
Does anyone know what's going on?

 

[CyberTaz]

It sounds like your ISP has been affected similar to a number of others.
The explanation & fix is:

========================================
This has become a common problem lately in the past several months and
is out of Microsoft's control.

Your ISP's DNS servers, which resolve server names to IP addresses so
that your machine can connect, have given your Mac some bad information.

First, try clearing your computer's DNS cache. It's quick and causes no
harm:

1. Open the Terminal application found in /Applications/Utilities.
2. Enter this command followed by a return:

dscacheutil -flushcache (for Leopard)
lookupd -flushcache (for Tiger)

3. Try your download again. Your machine should have to query your DNS
servers again for an address.

If the above doesn't work then your ISP's DNS servers are still causing
you a problem. Look into using <http://www.opendns.org/> to substitute
your ISP's DNS server addresses with this service's DNS servers. It's
also very simple and will very probably allow you to download your
updates. You may need to run the above Terminal command again after
changing your DNS servers.

You might also consider just using these new DNS server addresses
permanently. See if your speed accessing websites improves and note
whether or not you have fewer or more problems connecting to sites.

For more information have a look at this blog post:

"Unable to download updates"
<http://blog.entourage.mvps.org/2008/07/unable_to_download_updates.html>
========================================

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Hugh_Gunn]

Hi I've tried clearing the DNS Cache but get a command unknown message.
I went to www.opendns.org, entered the requires numbers and the same thing happens

 

[CyberTaz]

What exactly did you type in the Terminal window? The instructions may be a
little confusing Since you're running Tiger you should only be typing:

lookupd -flushcache

Then press the enter key - ther should be nothing more than that.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Hugh_Gunn]

I've cleared the cache with no effect, then used the opendns numbers and still get the same result. everything else woks fine

 

[CyberTaz]

Well, I don't know what to tell you. Are you on some kind of restricted
network that categorically blocks certain sites? Or does your User Account
have any limitations (Parental Controls in System Prefs)?

Try this link & see if you have any success:

<http://www.microsoft.com/downloads/details.aspx?FamilyID=ba4fa21a-7e01-4ef8
-9b9f-9d51d00ef094&DisplayLang=en>

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Hugh_Gunn]

I returned the server settings to the normal DHCP settings and now it all works.

Thanks for all of your help