download pictures/address book not working

[shape]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

the other 2 posts i found on this problem were closed.

since the only way to have pictures download automatically is supposed to be by adding those email addys to your address book, i have a created a group called 'trusted' in the groups folder of my address book. yet all the addys that i have added here still show up in my inbox with the 'download pictures' link if they have html images. so this method does not seem to work at all.

any ideas?

 

[Ed Kimball]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

the other 2 posts i found on this problem were closed.

since the only way to have pictures download automatically is supposed to be
by adding those email addys to your address book, i have a created a group
called 'trusted' in the groups folder of my address book. yet all the addys
that i have added here still show up in my inbox with the 'download pictures'
link if they have html images. so this method does not seem to work at all.

any ideas?

I believe that for this to work, you must put the address as a contact in
your address book. I wouldn't expect it to work with an address that you
added to a group but did not add as a contact.

 

[shape]

thanks for the clarification but i thought that any address in the address book was a contact. this basically defeats the purpose of having 'groups' if you cant trustfully receive mail from them. the addresses i'm trying to add to the group are ones that do not receive incoming messages, like amazon, ebay, my bank, my web domain, mailing lists, etc. it defeats the purpose of an address book, autofill, & sending messages to your address book if you have dozens of addresses in there that you dont send mail to, but only receive mail from.

 

[Diane Ross]

thanks for the clarification but i thought that any address in the address
book was a contact. this basically defeats the purpose of having 'groups' if
you cant trustfully receive mail from them. the addresses i'm trying to add to
the group are ones that do not receive incoming messages, like amazon, ebay,
my bank, my web domain, mailing lists, etc. it defeats the purpose of an
address book, autofill, & sending messages to your address book if you have
dozens of addresses in there that you dont send mail to, but only receive mail
from.

Assign categories to these contacts. This makes it easy to view contacts in
a meaningful way.

I also suggest you create a category for your groups. Start each group name
with Group: xxxx. This way you can easily export your group contacts into a
file that can be used and shared.

Groups are hard to recover if you ever crash. Trust me. Each group member
should be in your Address Book as well as the group.

 

[Ed Kimball]

thanks for the clarification but i thought that any address in the address
book was a contact. this basically defeats the purpose of having 'groups' if
you cant trustfully receive mail from them. the addresses i'm trying to add to
the group are ones that do not receive incoming messages, like amazon, ebay,
my bank, my web domain, mailing lists, etc. it defeats the purpose of an
address book, autofill, & sending messages to your address book if you have
dozens of addresses in there that you dont send mail to, but only receive mail
from.

I suggest you use the "Send Feedback on Entourage" command on the Help menu
to request that MS change this behavior in Entourage.

 

[Ed Kimball]

I suggest you use the "Send Feedback on Entourage" command on the Help menu
to request that MS change this behavior in Entourage.

I had another idea for a workaround. Instead of making a group out of all
those addresses to which you don't want to send, create ONE contact (call it
non-send addresses, for example) and put all those addresses in the one
contact.

Groups are not really intended as addresses from which to receive e-mail;
they're intended as an easy way to SEND e-mail to any addresses at once. So
putting addresses into a group if you don't want to send e-mail to them
doesn't make a lot of sense to me.

 

[shape]

thanks to both of you for the suggestions. Ed, as far as the feedback form i have used this many times before and they've never addressed or changed anything from my comments. i tried putting a bunch of addresses from my group into 1 contact in the main address book and it doesnt seem to work. i got some emails from them this morning and they still have the 'download pictures' link there hiding the images.

even if this did work, another problem arises and that's that every address within this contact now would have the same name, so i wouldnt know who the email is from before opening it up. you say putting these addresses into a group doesnt make sense but this is merely a workaround for microsoft's decision to take away program functionality from the user. why do i want to clutter my address book with 50 addresses that i never send mail to. the address book should only be used for addresses you send mail to. addresses in the safe domain are trusted addresses so why wouldnt i want to automatically download images from them? that's the whole point of the safe domain list - legitimate, trusted email addresses. there should at least be a check box that says 'download images automatically from safe domain addresses' within that window.

also, at the top of this window, it says "Messages from domains on the safe domains list will never be treated as junk mail." yet this isn't true!! i still consistently get messages from domains in this list ending up in my spam folder (which i posted another message about).

 

[Ed Kimball]

thanks to both of you for the suggestions. Ed, as far as the feedback form i
have used this many times before and they've never addressed or changed
anything from my comments. i tried putting a bunch of addresses from my group
into 1 contact in the main address book and it doesnt seem to work. i got some
emails from them this morning and they still have the 'download pictures' link
there hiding the images.

even if this did work, another problem arises and that's that every address
within this contact now would have the same name, so i wouldnt know who the
email is from before opening it up. you say putting these addresses into a
group doesnt make sense but this is merely a workaround for microsoft's
decision to take away program functionality from the user. why do i want to
clutter my address book with 50 addresses that i never send mail to. the
address book should only be used for addresses you send mail to. addresses in
the safe domain are trusted addresses so why wouldnt i want to automatically
download images from them? that's the whole point of the safe domain list -
legitimate, trusted email addresses. there should at least be a check box that
says 'download images automatically from safe domain addresses' within that
window.

also, at the top of this window, it says "Messages from domains on the safe
domains list will never be treated as junk mail." yet this isn't true!! i
still consistently get messages from domains in this list ending up in my spam
folder (which i posted another message about).

The name that appears on a message you receive is whatever the sender has
set for the name (if the sender has specified one), not the name attached to
the corresponding address in the address book.

The documentation for the Safe Domain feature is ambiguous. In the Help
description, it literally applies only to top-level domains, e.g., .com,
..edu, etc., which really would make the feature useless (unless you're using
Exchange, which has its own definition of domains). In the window that lets
you set safe domains, Entourage gives the more useful definition as the part
of the address after the @. I'm not sure which Entourage really uses.

Have you double-checked that you do not have a Rule or Mailing List Manager
rule in effect that is causing this behavior? Check both commands on the
Tools menu.

I disagree with your assertion about the use of contacts and groups. GROUPS
should be used only for sending; CONTACTS are anyone with whom you exchange
e-mail in either direction.

I'm puzzled as to why putting several addresses in one contact didn't work
for you. It works for me. Are you sure the contact didn't have Junk as a
category?

 

[Diane Ross]

why do i want to clutter my address book with 50 addresses that i never send
mail to.

They don't clutter when you organize by categories. You can either fight the
way the program is designed by doing the way you think it should work or
just use Entourage the way it was designed.

as far as the feedback form i have used this many times before and they've
never addressed or changed anything from my comments.

Microsoft does listen to feedback, but it can't fix or add everything that
is submitted.

 

[shape]

Ed: actually the name that appears on every message is what i put in my address book. it's been like this since E-2004. anyway, all these address that i added to my address book still require me to click on the download pictures link in the email.

checked the doc as well and what it say there seems top correlate with the safe domains window: "Allow all messages from a specific domain. For example, if you add "alpineskihouse.com" to your Safe Domains list, a message from a person with an e-mail address that contains "@alpineskihouse.com" is never classified as junk."

for my rules, i only have spam email addresses blocked as a rule, but i turned all these off anyway to test it out. the strange thing is though that if this was the problem it would happen with every message. the thing is that i have emails from addresses that are both in my address book and in the safe domains list that end up in my spam folder. i checked & i definitely dont have any addresses set to junk in my address book. these addresses are showing up in my inbox, but still force me to click the download pictures link.

well, for groups, i dont see why they should be limited to outgoing groups, rather than setting different groups for incoming (senders only) or outgoing (recipient only), or both. whether or not microsoft designed it like that is another issue. i will use categories though as Diane suggested, but it's still not solving the download pictures issue. is there a pref for this somewhere?

 

[Ed Kimball]

Ed: actually the name that appears on every message is what i put in my
address book. it's been like this since E-2004. anyway, all these address that
i added to my address book still require me to click on the download pictures
link in the email.

checked the doc as well and what it say there seems top correlate with the
safe domains window: "Allow all messages from a specific domain. For example,
if you add "alpineskihouse.com" to your Safe Domains list, a message from a
person with an e-mail address that contains "@alpineskihouse.com" is never
classified as junk."

for my rules, i only have spam email addresses blocked as a rule, but i turned
all these off anyway to test it out. the strange thing is though that if this
was the problem it would happen with every message. the thing is that i have
emails from addresses that are both in my address book and in the safe domains
list that end up in my spam folder. i checked & i definitely dont have any
addresses set to junk in my address book. these addresses are showing up in my
inbox, but still force me to click the download pictures link.

well, for groups, i dont see why they should be limited to outgoing groups,
rather than setting different groups for incoming (senders only) or outgoing
(recipient only), or both. whether or not microsoft designed it like that is
another issue. i will use categories though as Diane suggested, but it's still
not solving the download pictures issue. is there a pref for this somewhere?

We seem to have different behavior on received messages then. The name that
appears in my message list appears to be the name that the sender supplied,
not the name in my address book on the couple I checked.

There is one preference to try, if you haven't already set it. Under View
preferences, select "Show attached pictures nad movies in messages." But
given the nature of your problem, I suspect you've tried that already.

 

[shape]

hmm very strange. yes this has been the way senders that are in my address book have always appeared, ever since E-2004 man years ago.

do have that pref checked already, but tried unchecking/rechecking as well.