Drawing toolbar

[JKALTD]

I recently upgraded from Office 2004 for Teachers/students to 2008. Everytime I try to view the Drawing toolbar, the whole program hangs. I really need this toolbar!

Jill

 

[John McGhie]

Hi Jill:

Thanks for adding your name ‹ it makes the whole place far more friendly

OK, when you installed Word 2008, it imported some settings from Word 2004,
and I wish it hadn't, because that's what is causing this problem.

Please:

1) Quit all Microsoft applications.

2) Track down all instances of Normal template on your computer, and drag
them to your desktop. The file is called simply "Normal" and has no
extension.

3) Find and drag the file Normal.dotm to your desktop.

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) Now re-start Word 2008 and it should be OK.

Be thorough with this, if you leave any of these files behind Word 2008 will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.

Hope this helps

I recently upgraded from Office 2004 for Teachers/students to 2008. Everytime
I try to view the Drawing toolbar, the whole program hangs. I really need this
toolbar!

Jill

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[JKALTD]

Thanks John, It worked!

Jill

 

[John McGhie]

Glad it helped, Jill. Hang around, it's good to have you with us...

Thanks John, It worked!

Jill

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[Ashley]

Hi John,

I came across yours and Jill's postings - I'm having the same trouble, however your solution doesn't seem to be working. I've tracked down every possible file I could...any other thoughts?

Thanks,
Ashley

 

[John McGhie]

Hi Ashley:

Thank YOU for adding YOUR name too. It really is nicer to deal with real
people.

If that solution is not working for you, then you are NOT having the same
trouble Please start a new thread, adding your software and OS version
information and lots of detail, so we can try to figure it out.

If we don't know exactly what you are using, and exactly what you are doing,
we have no chance of knowing what to do.

Cheers

Hi John,

I came across yours and Jill's postings - I'm having the same trouble, however
your solution doesn't seem to be working. I've tracked down every possible
file I could...any other thoughts?

Thanks,
Ashley

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]