Drifting labels.

[RSW]

Hope someone can help (and that I'm posting in the correct group!)

I now have two customers using Word 2002 with a similar, if not the same,
problem.
They are printing labels but the prints are drifting and 3 or 4 labels down
they're all missing the labels.

One customer is also using Sage accounts and that prints the labels fine
using the same HP network colour laser.

The other customer uses the 'old' pc with an earlier version of Office (not
sure which) on an HP DeskJet (1220C I think) to print labels correctly.

Both customers show the correct printing on page preview but it doesn't
print what you see.

Can anyone shed any light on this?

RSW

 

[Bob S]

Hope someone can help (and that I'm posting in the correct group!)

I now have two customers using Word 2002 with a similar, if not the same,
problem.
They are printing labels but the prints are drifting and 3 or 4 labels down
they're all missing the labels.

One customer is also using Sage accounts and that prints the labels fine
using the same HP network colour laser.

The other customer uses the 'old' pc with an earlier version of Office (not
sure which) on an HP DeskJet (1220C I think) to print labels correctly.

Both customers show the correct printing on page preview but it doesn't
print what you see.

Can anyone shed any light on this?

RSW

The two most common causes of this problem are:

1. A slight error in the table size settings for the labels. Try the
exact same document on the PC that works and the one that doesn't.

2. Word think that the labels are A4 size and the printer thinks they
are letter size, or vice versa. Check page setup and check the paper
tray.

The other possibility is that you have a printer driver problem. I
noticed that both of the printers that you mentioned are HP, and that
there are a lot of posts reporting problems with the combination of HP
printer drivers used with Word 2002.

Bob S