Duplex printing

[Bill]

Hi All
Help.

I am using Pub. 2002 (10.2621.2625) to print both sides of an 11 x17
landscape newsletter that I fold in half. The computer is a 3 GHZ Pentium 4
with 1 GHZ of ram. The printer is an HP cp1700 with a duplexer to be able
to print both sides.

It will not print both sides. It prints side one and prints side 2 on
another sheet.

I set up the printer, in the printer properties menu, for the duplex
printing and then go to publisher page set up and under printer and paper
select 11x 17, landscape, and tray 1 for the paper source. I save and the
paper source reverts back to manual feed when I close the window. The
printer will not duplex when it thinks it is receiving the paper by manual
feed. The printer does pick up the paper from tray 1 but does not duplex.
The printer paper source stays at tray 1.

I did run a repair on publisher to no avail.

Does anyone know what is wrong?? I know I could print one side at a time,
but after the first side is printed I have a problem with the paper feeding
correctly--that is why I got the duplex unit. Every once in a while it does
work!! It will not work tonight!

Help

Bill E

 

[Mary Sauer]

It will be a driver issue. You can check with HP to see if there is a newer driver.
You might try re-installing your present driver if it is the most current. Are you
setting up the printer in Publisher?

How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

[Bill]

Hi Mary

Thanks for your thoughts on the problem.
I went shopping after I posted the message and left the computer on with the
window open. When I returned the program had crashed. I restarted it and
it printed!

This program had crashed three times while I was trying to get it to work.
I had it on another computer and it did the same thing. The printer driver
is the latest HP has to offer and it works with everything else. I had just
printed a 175 page book double sided with out a hitch from Adobe Acrobat
Reader.

Years ago I had a version of Publisher that did not work correctly and I
called Microsoft. After checking the numbers I was told that there was a
problem and they replaced the program, and the new one worked just fine.
With this crashing all of the time I think it is time for a phone call!!

I have set up the printer both in and out of Publisher.

Thanks for your help and interest.

Bill E

 

[Mary Sauer]

This article from HP maybe helpful, I realize it doesn't exactly fit your
description, but it addresses the tabloid stock.

HP Deskjet 1220c Professional Series Printer, HP Color Inkjet cp1700 Series Printers,
and HP Deskjet 9300 Printer - A Blank Page Ejects When Trying To Print On Tabloid
Media or a FW Error Occurs and the Lights Blink
http://h20000.www2.hp.com/bizsuppor...esId=33103&prodTypeId=18972&objectID=bpd07726