Duplicate contacts folders

[Mitchell]

Hi,

Can anyone tell me how to rebuild the contacts folders
lists? A couple of users, when clicking "To..." in a new
email message then clicking "Contacts" get a blank list.
If i then right-click the Contacts icon on Outlook
Shortcut Bar and select "Show this folder as an Outlook
address book" you then get the choice of 2 Contacts
folders, 1 is blank, the 2nd is correct. Also, some
users, when they click "To..." get the error "Can't
contact LDAP Directory Server (81)" and it appears to be
trying to open a contacts folder that does not exist.

Is it possible to delete unwanted folders from the "To..."
folder list?

Thanks in advance,
Mitchell

 

[Russ Valentine [MVP-Outlook]]

Yes, but you didn't post your Outlook version.

In many, you just remove the duplicate listing here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
While you're there, remove the LDAP from those users getting the prompt,
unless you imagine you are actually using an LDAP.