Duplicate Emails...

[Calvin]

I have some users that are running Outlook 2007 that are having a problem
when we add a additional mailbox to their setup (Tools-Account
Settings-Change-More Settings-Add). The additional mailbox is fine with no
problems. But what happens is their main mailbox starts receiving duplicate
emails. This only happens with users that keep their mail in a PST instead of
the server mailbox. Normally it is an email that is sent to them because they
are a member of an email group (any group not a certain one). When they start
receiving duplicate emails they will receive 100's-1,000's if they don't
catch it. Once this happens the only way to stop it is to close Outlook, log
into OWA and delete the email, then open Outlook again (and clean up all the
duplicates).This has been an on going problem here for months with some users.

I have tried the following:
1. Delete all rules being processed.
2. Delete and recreate Outlook Profile.
3. Delete and recreate Windows Network Profile.

The only thing that I have found that fixes this is removing the additional
mailbox or moving their default email location to the server instead of a PST.

Thanks for any help that anyone can provide. I really need to get this fixed.

 

[Zakhary]

What rules have you deleted. I don't use 2007, but other than the graphics,
navigation, and contact system settings, it generally operates the same.
Based on your information, what comes to my mind is creating a rule that
would permanently delete duplicate messages. You mention that the messages
are from particular newsgroups or other groups that they are members of. If
that is the case and their membership exists on both email accounts, I would
either remove their membership on one of the accounts or apply a rule that
permanently deletes messages coming from the newsgroup address to a
particular account.

This is the best recommendation I can offer based on the relativley broad
details you have provided.

 

[Calvin]

Thanks for the effort Zakhary but that doesn't help.

1. I deleted ALL rules (as stated before).
2. We are in a exchange/client enviironment and we have email groups, not
newsgroups. It is not a certain email group but a very random problem with
any group. (as stated before)
3. I gave rather specific details to this problem not broad at all.

 

[Peter Foldes]

What type of mail accounts (POP,IMAP and etc)

 

[Calvin]

Connection Type is Exchange.

What type of mail accounts (POP,IMAP and etc)

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.



.

 

[Peter Foldes]

<sigh> pop or imap ???? or what. I am clear that you are using Exchange but which
type of account is what we need to know

 

[Calvin]

<deep sigh> I am using IMAP, since I stated that we are using mailboxes and
adding addition mailboxes and clearly said that if they keep their emails on
server instead of the PST then it works fine then I am guessing that most
people would know it is IMAP since you can't add additional mailboxes with
any POP setup.

Instead of giving me a hard time and trying to sound smart why don't you
actually try to help? If you don't know about this then don't waste either of
our time by posting anything else on this question.

 

[Leonid S. Knyshov // SBS Expert]

<deep sigh> I am using IMAP, since I stated that we are using mailboxes and
adding addition mailboxes and clearly said that if they keep their emails on
server instead of the PST then it works fine then I am guessing that most
people would know it is IMAP since you can't add additional mailboxes with
any POP setup.

Instead of giving me a hard time and trying to sound smart why don't you
actually try to help? If you don't know about this then don't waste either of
our time by posting anything else on this question.

You in fact can have additional mailboxes with POP3. It's just not setup
that way by default. This is new for Outlook 2007.

I've read your entire thread, but I don't have enough information to
solve your problem.

Please explain it in such a way that a person unfamiliar with your
environment can understand. We need to know all details of servers
involved, Outlook versions involved, all the add-ons, your antivirus
software solution on both the server and the clients, version of
Exchange server, whether the machines are members of the domain, whether
VPN is involved, and the list goes on.

This may take about 2 hours of writing, but that's the level of detail
we require.

Alternatively, open a ticket with Microsoft. It'll cost you less than
working with a consultant.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you