Duplicate Emails

[paviollet]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

From the day i installed Entourage 08 on to my macbook air, i have been receiving duplicates of every email when downloading from my ISP. Could anyone advise whether this is an Entourage setting that i have missed, a bug in the system or a problem with my ISP. Thanks!!

 

[Diane Ross]

From the day i installed Entourage 08 on to my macbook air, i have been
receiving duplicates of every email when downloading from my ISP. Could anyone
advise whether this is an Entourage setting that i have missed, a bug in the
system or a problem with my ISP. Thanks!!

Entourage allows you to leave mail on the server. If you rebuild your
database this will cause Entourage to download again. There is no setting
that would be causing duplicates. Usually, it's server error or some setting
you have on your account. Log into your account via your web browser and
check your settings.

A quick test to eliminate database corruption:

1. Create a new Identity in Entourage (under Entourage in the Menu bar -->
Switch Identity --> click on New)

2. Set up your account and select "leave on server" so it's still available
for your regular account. Under Options tab.

3. Test

If the problem goes away, then it's' your database.

If the problem still exists, then it's not Entourage.