Duplicate Personal Folders

[Steve]

I just configured a new computer with 2002 Office XP.

Part of the new setup included dropping my old
Outlook.pst file into the Outlook folder (Pathname:
c\Documents and Settings\Steve\Application
Data\Microsoft\Outlook)

After that, I executed some commands, but frankly cannot
remember exactly what I did.

When I invoke Outlook, I now have TWO Outlook Todays
(Personal Folders), which appear to be duplicates.

I cannot use Close 'Outlook Today' on the second, because
it is greyed out.

Also, all of my contacts show up when I click on the
Contacts icon, but if I hit the New button, then To, none
of my contacts show up in a To list.

I think the two problems are related. Any ideas of what
to do from here?

 

[Jocelyn Fiorello [MVP - Outlook]]

Both problems are probably related to the move to the new computer, but
other than that they should have separate solutions. Let's start with the
duplicate personal folders -- can you remove one of them from File | Data
Management?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Steve]

Hello Jocelyn.

Thanks for responding.

Using that command, it shows TWO Outlook files in the
folder; one is Outlook.pst and the other is outlook.pst
(notice capitalization).

I went back into the Outlook folder to see if there
really were two .pst files, but there is only one (the
one with the lower case outlook.pst, which is my old one).

I tried to remove the Outlook.pst using the File/Data
Management command, but Outlook complains that I cannot
remove the default file.

I searched using case sensitive searching for
Outlook.pst, but it found nothing.

I then hunted all over Outlook to find a command which
would set outlook.pst as my default, but was
unsuccessful. Any ideas of where to go from here?

 

[Jocelyn Fiorello [MVP - Outlook]]

At this point it would probably be easiest if you create a new mail profile
from scratch and then delete the old one. That should get rid of the
"ghost" .PST file. Try that and see if it works. If so, and you're still
having the addressing problem, please post back.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Steve]

Not quite sure how to do that. Do you have any canned
instructions for doing this?

 

[Jocelyn Fiorello [MVP - Outlook]]

This MSKB article should do for a canned response

http://support.microsoft.com/default.aspx?scid=kb;en-us;287072&Product=ol2002

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Steve]

Jocelyn.

Thanks for all your help. My CTO played around with my
system for about an hour last night and got it back to
normal. I couldn't tell you what he did though. He was
manipulating commands quite quickly, but the end result
was positive.