duplicate personal folders

[Mark Warbeck]

Hi,

I've got a user who's machine I just rebuilt. He was running Office XP.
Now the computer is Windows XP, Office 2003 with all updates. I copied
his old Outlook related files from his profile before formatting the
hard disk and then placed them back in his profile. Outlook 2003 is
working fine and he has all his old mail, but in the folder list he has
Personal Folder listed twice. They are exactly the same and point to the
same .pst file. The context menu option to close the folder is grayed
out. Is there a way to remove this duplicate from the folder list?

Thanks,
Mark

 

[Brian Tillman]

I've got a user who's machine I just rebuilt. He was running Office
XP. Now the computer is Windows XP, Office 2003 with all updates. I
copied his old Outlook related files from his profile before
formatting the hard disk and then placed them back in his profile.

And in doing so you corrupted the mail profile. Never overwrite an existing
PST.

Outlook 2003 is working fine and he has all his old mail, but in the
folder list he has Personal Folder listed twice. They are exactly the
same and point to the same .pst file. The context menu option to
close the folder is grayed out. Is there a way to remove this
duplicate from the folder list?

He'll need to create a new mail profile (Control Panel>Mail>Show
Profiles>Add) and point it at the existing PST with the Data Files button in
that applet.

 

[Mark Warbeck]

And in doing so you corrupted the mail profile. Never overwrite an
existing PST.



He'll need to create a new mail profile (Control Panel>Mail>Show
Profiles>Add) and point it at the existing PST with the Data Files
button in that applet.

Thanks, I'll give it a try. What's the proper method of moving someone
from a machine with Outlook XP to one with Outlook 2003?

 

[Brian Tillman]

Thanks, I'll give it a try. What's the proper method of moving someone
from a machine with Outlook XP to one with Outlook 2003?

First, never export or import. Copy the PST (with the source machine's
Outlook closed or the copy could be damaged) to some folder on the
destination machine. It can be the default folder (%UserProfile%\Local
Settings\Application Data\Microsoft\Outlook) or any other folder to which
the person has permission, provided you do not overwrite an existing PST.
Remove the read-only attribute, if the copy method you used ads it (like a
CD transfer), and start Outlook. Click File>Open>Outlook Data File, browse
to the folder where you placed the PST, select it, and click OK. The moved
PST will now be available. You can either make it the delivery location
(bottom of Tools>E-mail Accounts>Next), stop and restart Outlook, and remove
the old PST with right-click>Close, or copy the non-default folders and the
contents of the default folders to the existing folders. See
http://www.howto-outlook.com/howto/backupandrestore.htm