Duplicate Sent and Deleted Items

[mlc]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: Exchange

I am having an issue with both Entourage 2008 and 2004. Both have been updated to the latest versions. What happens is that large subfolders will start to replicate messages, usually leaving 3 copies of each email, but sometimes more. This issue is more prevalent in 2004, but it is affecting 2008 as well.

When this occurs, performance makes Entourage nearly unusable (it may take a full minute to switch between Sent Items and Inbox).

To rectify the issue, I have purchased Sperry Software's Eliminate Duplicates and connect with Outlook to remove the duplicate messages. Afterward I will rebuild the Database on the client and remove the cache for the problem folders.

I have even eliminated the duplicates and then created an entirely new database in Entourage, but the problem keeps recurring.

Any hints on why this is such a problem? We are using Exchange 2007 on Windows 2008 Server. Client machines are running mainly Tiger but some Leopard clients.

 

[Pawan Kapoor]

Do you have any antivirus software installed on these Mac machines, if yes
please go ahead and bypass the automatic scanning for Microsoft user data
folder. You can do this in antivirus preferences and see if this helps.

thanks,
Pawan

 

[mlc]

Do you have any antivirus software installed on these Mac machines, if yes

please go ahead and bypass the automatic scanning for Microsoft user data
folder. You can do this in antivirus preferences and see if this helps.

thanks,
Pawan

wrote in message

I have McAfee VirusScan 8.6.1 and it has been set to exclude ~/Documents/Microsoft User Data.

This problem occurs even without any antivirus.

 

[Diane Ross]

I am having an issue with both Entourage 2008 and 2004. Both have been updated
to the latest versions. What happens is that large subfolders will start to
replicate messages, usually leaving 3 copies of each email, but sometimes
more. This issue is more prevalent in 2004, but it is affecting 2008 as well.

I suspect that some type of rule either in Entourage or on your server is
causing this behavior since other Entourage users are not reporting this
exact type of duplication.

To rectify the issue, I have purchased Sperry Software's Eliminate Duplicates
and connect with Outlook to remove the duplicate messages. Afterward I will
rebuild the Database on the client and remove the cache for the problem
folders.

Get the free remove duplicate scripts for Entourage.

<http://www.entourage.mvps.org/faq_topic/duplicates.html>

Recently one of the developers replied with this advice for an Exchange user
that was having problems and they were also doing a lot of rebuilds and
deleting cache. Generally we advise creating a new Identity for Exchange
rather than rebuild for best results. Since everything is on the server, a
new Identity is often quicker than rebuilding.

<quote>
The only reason to flush the cache would be some type of corruption which
this might fix. I don¹t see any reason to expect any performance increase
and given the loss of data (links, category, project, rules and saved search
information) I would never recommend it for performance.

Any saved search that is referencing an Exchange folder is going to break
when/if you flush the Exchange account cache.

Flushing the cache is going to give the Spotlight index generator a lot of
work to do and it might take a while to catch up. That may be all the user
was seeing with the Spotlight problem. Rebuilding only this makes this worse
because now instead of re-indexing just the data refilling the cache, it has
to re-index everything. On the other hand if you have the patience to wait
for it to rebuild, there really isn¹t much downside to rebuilding the index.
</quote>

I suggest reading:

Optimize Entourage to better work with Exchange

<http://tinyurl.com/56ea7k>