E-mail Attachments not visible at recipient

[John F Kappler]

(I hope this is an obscure problem - I've done a search and dont want
to get shot down by "rifleman"!)

I'm using Outlook 2002 and I regularly send e-mails with attachments
to an associate of mine who reads them with OE (sad but true).

My Outlook has 6 service mailboxes and I wanted to use the different
from addresses more effectively, so last week I changed from
"Corporate or Workgroup" mode to "Internet E-Mail" mode.

We didn't notice straight away but after a copule of days my associate
started complaining that there were no attachments on the e-mails
received.

We did a couple of tests, with a 3Mb attachment, and it seemed obvious
that the attachment was going with the e-mail on send because of the
time the send took. Similarly, at his end, it took appropriate time to
download the e-mail but, no attachment visible.

I also did another test to a different user (but also OE), and the
same efect. Due to pressure of deadline, I didn't have time to test to
a regular Outlok user, but switched modes back to "Corporate or
Workgroup" and the problem went away.

Is this a known problem? I'd really like to use my different e-mail
accounts more effectively so any pointers to a fix would be greatly
appreciated.

Or it this just another symptom of the "rich-text" problem which seems
to come up from time to time.

Any pointers much appreciated.

TIA

JohnK

 

[neo [mvp outlook]]

Your last two paragraphs sum it up perfectly. Outlook Express is not
capable of handling Rich Text. Change your message format to plain text or
html. You also might have to disable Word as your e-mail editor.