e-mail doesn't appear until another folder is clicked

[Art]

Hi,

I've got a user at my company who's having a wierd e-mail problem using
Outlook 2000. When he gets new e-mail, often it doesn't appear in his in
box. If he clicks on any other folder, such as deleted items, or sent items,
then all of a sudden 2 new messages may appear in his in-box (could be any
number). Clicking on the send/receive button doesn't make them appear, nor
does clicking on a menu item or minimizing and maximizing the screen.

Has anyone seen this before? Any suggestions?

Art

 

[Roady [MVP]]

Make sure you have all updates applied to both Windows (XP?) and Office
2000. If it still doesn't work make sure your virusscanner isn't blocking
traffic for Outlook (most likely it is currently blocking UDP traffic).

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Hi,

I've got a user at my company who's having a wierd e-mail problem using
Outlook 2000. When he gets new e-mail, often it doesn't appear in his in
box. If he clicks on any other folder, such as deleted items, or sent
items,
then all of a sudden 2 new messages may appear in his in-box (could be any
number). Clicking on the send/receive button doesn't make them appear, nor
does clicking on a menu item or minimizing and maximizing the screen.

Has anyone seen this before? Any suggestions?

Art

 

[Brian Tillman]

Make sure you have all updates applied to both Windows (XP?) and
Office 2000. If it still doesn't work make sure your virusscanner
isn't blocking traffic for Outlook (most likely it is currently
blocking UDP traffic).

Virus scanner, Robert? I suspect you mean firewall.

 

[Roady [MVP]]

Ehm, yep, that thingy... Slip of the pen, sorry about that!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Make sure you have all updates applied to both Windows (XP?) and
Office 2000. If it still doesn't work make sure your virusscanner
isn't blocking traffic for Outlook (most likely it is currently
blocking UDP traffic).

Virus scanner, Robert? I suspect you mean firewall.

 

[Art]

Robert,

Thanks very much. It's unlikely to be the firewall or virus scanner since
the e-mail does arrive after clicking another folder. I will check the
Office updates. I'm pretty sure the windows updates are up-to-date.

Thanks again,

Art

 

[Roady [MVP]]

Actually it is very likely that it is the firewall. Clicking a folder to
update it is a different mechanism than waiting for it to update.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Robert,

Thanks very much. It's unlikely to be the firewall or virus scanner since
the e-mail does arrive after clicking another folder. I will check the
Office updates. I'm pretty sure the windows updates are up-to-date.

Thanks again,

Art

 

[Brian Tillman]

Thanks very much. It's unlikely to be the firewall or virus scanner
since the e-mail does arrive after clicking another folder.

It's VERY likely to be the firewall if the mail appears when you switch
folders because that switching causes Outlook to poll the server with
non-UDP methods.

 

[Art]

Interesting -- I wouldn't have thought that. I'll take a look.

Thanks,

Art

Actually it is very likely that it is the firewall. Clicking a folder to
update it is a different mechanism than waiting for it to update.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Robert,

Thanks very much. It's unlikely to be the firewall or virus scanner since
the e-mail does arrive after clicking another folder. I will check the
Office updates. I'm pretty sure the windows updates are up-to-date.

Thanks again,

Art

Make sure you have all updates applied to both Windows (XP?) and Office
2000. If it still doesn't work make sure your virusscanner isn't blocking
traffic for Outlook (most likely it is currently blocking UDP traffic).

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Hi,

I've got a user at my company who's having a wierd e-mail problem using
Outlook 2000. When he gets new e-mail, often it doesn't appear in his in
box. If he clicks on any other folder, such as deleted items, or sent
items,
then all of a sudden 2 new messages may appear in his in-box (could be any
number). Clicking on the send/receive button doesn't make them appear,
nor
does clicking on a menu item or minimizing and maximizing the screen.

Has anyone seen this before? Any suggestions?

Art

 

[Art]

Thanks! what you and Roady suggested never occurred to me.

Art