E-Mail error using Word.

[Ken Mac]

Can anybody please help with the following problem.

I am using Microsoft Office 2003 and I have it set up to use Word for
writing e-mails. Every time I try to create a new e-mail by using either
word itself or open new Office document and then pressing the E-Mail envelope
I get the following error message.

"You cannot close Microsoft Office word because a dialogue box is open.
Click OK, switch to word, and then close the dialogue box."

When you then press OK you get the following error message and the blank
e-mail page will still not open.

"Word could not load the E-Mail envelope. This could be caused by a network
connection problem or a problem with your office installation."

I have tried completely uninstalling office and reinstalling it but it has
made no difference. I still get the same error message every time. I am
able to open the blank e-mail form using Word providing I open Microsoft
Outlook first and use the link within outlook.

This problem is driving me absolutely nuts and I will be eternally grateful
to anybody who can help me solve it. Any ideas or suggestions will be
gratefully received.

 

[Charles Kenyon]

There is no good reason to be using Word as your email editor. The editor
built into Outlook will almost certainly do everything you want. This
connection or ability is a legacy to when Outlook was much more primitive
(and smaller).
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word



Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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This message is posted to a newsgroup. Please post replies
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from my ignorance and your wisdom.

 

[Doug]

I am having the same problem and it's making me crazy. I've found three
solutions in the Microsoft knowledgebase; none of them work.

I'd like to fix it, as I create HTML emails in Word.

Doug

 

[Suzanne S. Barnhill]

Long shot: if you are using Norton AntiVirus, disable its Office Plug-in.

 

[Ken Mac]

Suzanne,

I removed the Mcafee E-Mail scanning add-in from Outlook and it fixed the
problem straightaway. I then reinstalled the Mcafee E-Mail scanning add-in
and the problem has remained fixed. Thank you so very much for your help.

Kind Regards,

Ken Mac.

 

[Suzanne S. Barnhill]

Glad that was a good hunch!

 

[Ken Mac]

Suzanne,

I really do appreciate your help in sorting out this problem because it has
been driving me mad for weeks. I cannot thank you enough for taking the time
to advise me of a cure.

Kind Regards,

Ken Mac.