E-mail merge - changing email profile

[Cara Cunningham]

I am working with Office XP, trying to e-mail merge a 3
page document as an attachment. When I click on "merge to
e-mail" it tells me it is merging the records, but nothing
is ever sent.

On a colleague's computer, a pop up appears after the
merge to email popup, and the new pop up asks which email
profile you want to use. Our company uses Novell
Groupwise, and this is what is filled in the popup. The
merge works fine from her computer, but I don't get that
popup, and nothing is sent from my computer.

I've tried going to Internet Explorer, tools, internet
options, programs, and setting Novell Groupwise as my
default email program, but still nothing happens. Is
there a way in Word to directly set my email profile, or
to get the email profile popup to display every time?

(I have sent out things via this same method before, and
it worked, so I'm not sure why it won't work anymore.)

Any ideas? Thanks so much for any help!!

 

[Peter Jamieson]

Unfortunately I've never managed to set up a test Groupwise system, but
since no-one else has any suggestions, there are a couple of things I would
look for at first:
a. are there any settings within Groupwise that enable/disable either the
feature you are looking for, or which refer to MAPI? (By way of comparison,
the e-mail program Eudora has settings that let you choose whether to use
Eudora's version of MAPI or the one you already have installed). If so, is
your Groupwise configured the same way as on other PCs in your organisation?
b. Do you have a Mail icon in your Control Panel? If you open it, do you
see any info. about Groupwise in there? If so, does yours have equivalent
settings to other PCs?

Not sure I can suggest much more than that...