E-mail moved from PST to Mailbox are now lost

[Jan H]

User moved files found in her PST to her live Mailbox (exchange). When she
tried to move this folder of e-mail back to her PST, she recieved the
following error:

Can't move folder. A top-level folder can't be moved to one of its
subfolders. Or, toy may not have appropriate permissions for the folder. To
check your permissions for the folder, right-click the folder, and then click
Properties on the shortcut menu. Outlook has not finished synchronizing
local changes made to items in this folder. You cannot delete this folder
until the synchronization with the server is complete. [OK]

Nothing in deleted items, nothing to recover - is there any hope??

Problem is now - we have missing e-mail. The foilder moved back to her PST,
but about 100mb of e-mail messages are missing!

 

[Lanwench [MVP - Exchange]]

In

User moved files found in her PST to her live Mailbox (exchange).
When she tried to move this folder of e-mail back to her PST, she
recieved the following error:

Can't move folder. A top-level folder can't be moved to one of its
subfolders. Or, toy may not have appropriate permissions for the
folder. To check your permissions for the folder, right-click the
folder, and then click Properties on the shortcut menu. Outlook has
not finished synchronizing local changes made to items in this
folder. You cannot delete this folder until the synchronization with
the server is complete. [OK]

Nothing in deleted items, nothing to recover - is there any hope??

Problem is now - we have missing e-mail. The foilder moved back to
her PST, but about 100mb of e-mail messages are missing!

Does she have a backup copy of the PST file?
Why is she using PST files for storage anyway?

 

[Jan H]

Ha! Ha!

No back up of PST. Typical user using e-mail as document management tool.
Bad tool. That's a different issue we are addressing.

We are wondering if there are corrput files or something that a computer
forensic service could get and restore.

In

User moved files found in her PST to her live Mailbox (exchange).
When she tried to move this folder of e-mail back to her PST, she
recieved the following error:

Can't move folder. A top-level folder can't be moved to one of its
subfolders. Or, toy may not have appropriate permissions for the
folder. To check your permissions for the folder, right-click the
folder, and then click Properties on the shortcut menu. Outlook has
not finished synchronizing local changes made to items in this
folder. You cannot delete this folder until the synchronization with
the server is complete. [OK]

Nothing in deleted items, nothing to recover - is there any hope??

Problem is now - we have missing e-mail. The foilder moved back to
her PST, but about 100mb of e-mail messages are missing!

Does she have a backup copy of the PST file?
Why is she using PST files for storage anyway?

 

[Lanwench [MVP - Exchange]]

In

Ha! Ha!

No back up of PST.

Alas!
You might see
http://www.exchangefaq.org/faq/Exchange-5.5/Why-PST-=-BAD-/q/Why-PST-=-BAD/qid/1209

Typical user using e-mail as document management
tool. Bad tool. That's a different issue we are addressing.
OK....


We are wondering if there are corrput files or something that a
computer forensic service could get and restore.

Possibly...but I don't know for sure. Is it possible that these items are
somehow in the root of the mailbox? How big is the mailbox - if you look at
the folder size, does it show you anything interesting in any particular
folders?

In

User moved files found in her PST to her live Mailbox (exchange).
When she tried to move this folder of e-mail back to her PST, she
recieved the following error:

Can't move folder. A top-level folder can't be moved to one of its
subfolders. Or, toy may not have appropriate permissions for the
folder. To check your permissions for the folder, right-click the
folder, and then click Properties on the shortcut menu. Outlook has
not finished synchronizing local changes made to items in this
folder. You cannot delete this folder until the synchronization
with the server is complete. [OK]

Nothing in deleted items, nothing to recover - is there any hope??

Problem is now - we have missing e-mail. The foilder moved back to
her PST, but about 100mb of e-mail messages are missing!

Does she have a backup copy of the PST file?
Why is she using PST files for storage anyway?

 

[Ben M. Schorr - MVP]

Aloha Jan,

Any chance you have a backup of her mailbox for the period of time while
the messages were still in there?

-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenote.html

Ha! Ha!

No back up of PST. Typical user using e-mail as document management
tool. Bad tool. That's a different issue we are addressing.

We are wondering if there are corrput files or something that a
computer forensic service could get and restore.

In Jan H

User moved files found in her PST to her live Mailbox (exchange).
When she tried to move this folder of e-mail back to her PST, she
recieved the following error:

Can't move folder. A top-level folder can't be moved to one of its
subfolders. Or, toy may not have appropriate permissions for the
folder. To check your permissions for the folder, right-click the
folder, and then click Properties on the shortcut menu. Outlook has
not finished synchronizing local changes made to items in this
folder. You cannot delete this folder until the synchronization
with the server is complete. [OK]

Nothing in deleted items, nothing to recover - is there any hope??

Problem is now - we have missing e-mail. The foilder moved back to
her PST, but about 100mb of e-mail messages are missing!

Does she have a backup copy of the PST file?
Why is she using PST files for storage anyway?

 

[Jan H]

There are PST backups from previous years - none containing the information
she is missing.

I am wondering if these messages were lost in limbo, when the server was
trying to sync with the mailbox - where did they go? Can a forensic
specialist find them?

Aloha Jan,

Any chance you have a backup of her mailbox for the period of time while
the messages were still in there?

-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenote.html

Ha! Ha!

No back up of PST. Typical user using e-mail as document management
tool. Bad tool. That's a different issue we are addressing.

We are wondering if there are corrput files or something that a
computer forensic service could get and restore.

In Jan H
<Jan (e-mail address removed)> typed:

User moved files found in her PST to her live Mailbox (exchange).
When she tried to move this folder of e-mail back to her PST, she
recieved the following error:

Can't move folder. A top-level folder can't be moved to one of its
subfolders. Or, toy may not have appropriate permissions for the
folder. To check your permissions for the folder, right-click the
folder, and then click Properties on the shortcut menu. Outlook has
not finished synchronizing local changes made to items in this
folder. You cannot delete this folder until the synchronization
with the server is complete. [OK]

Nothing in deleted items, nothing to recover - is there any hope??

Problem is now - we have missing e-mail. The foilder moved back to
her PST, but about 100mb of e-mail messages are missing!

Does she have a backup copy of the PST file?
Why is she using PST files for storage anyway?