e-mail sent but not rec'd

[gordongl]

word says message is sent but it is never rec'd. - tried sending to myself
and it never arrived though word says it was sent.

 

[Terry Farrell]

Open your email client associated with Word and check in the Sent Items
folder. Is the email listed? If not, is it still in the Out Folder waiting
to be sent?

If not, please tell us the procedure you used to send the Word document.

 

[gordongl]

Boy, I feel stupid but I don't know who my email client is or how to tell.
Sorry.

 

[Rojo Habe]

Click the Start button; at the top of your Start menu, Just below "Internet"
you should see "Email". This should launch your email program. In this
context, "client" can be thought of as another word for "program".

 

[gordongl]

I see outlook express, but when I go to it my messages don't show. If I sent
a message from outlook express it works fine, if I try to send using
microsoft word it says message sent but it never arrives. I test it by
sending to my comcast address.

 

[Terry Farrell]

You need to go to the Control Panel, Internet and check under Programs Tab
to see what client is set for Email as default. Word should be using which
ever client is set here.

Terry

 

[gordongl]

outlook express is the default

You need to go to the Control Panel, Internet and check under Programs Tab
to see what client is set for Email as default. Word should be using which
ever client is set here.

Terry

 

[Terry Farrell]

So when you use File, Send To, Email Recipient, you get confirmation that it
has been sent but it hasn't actually done anything - not even appeared in
the OE Out Box or Sent Items folders?

Terry

 

[gordongl]

When in word I click on email then put in the address and click on copy to -
it says message sent but ----

 

[Graham Mayor]

Word is not an e-mail application. It uses whatever e-mail application is
set as default. In your case this apepars to be Outlook Express.

Open Outlook Express - is the message in the SENT ITEMS folder or the OUTBOX
folder?

If the former, it has been sent; if the latter, it is waiting to be sent.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[gordongl]

It is neither one. Is it possible my home and student version of word is not
compatible with outlook?

 

[Terry Farrell]

Now I am confused. Have you got Outlook? Why are you trying to use Outlook
Express then?

Terry

 

[Suzanne S. Barnhill]

The Home and Student version of Office 2007 does not include Outlook and
will not use Outlook Express, so perhaps we should find out what version the
OP has.

 

[gordongl]

I am using Home and Student edition - 2003.

The Home and Student version of Office 2007 does not include Outlook and
will not use Outlook Express, so perhaps we should find out what version the
OP has.

 

[Suzanne S. Barnhill]

In that case you should both (a) have Outlook (available if not installed)
and (b) have no problem using OE (I send mail to OE from Word all the time).

 

[Terry Farrell]

Have you opened Outlook to see if the posts are in the Out Box?

Terry

 

[gordongl]

How dumb - no I only checked express, they are in Outlook and I will take it
from here - thank you all for your help and suggestions, Gordon