E-Mail Setting pop-up window is too narrow to enable settings

[Thomas]

I am running Vista Ultimate and Office 2007 & in Outlook when I click on
TOOLS,then OPTIONS, then MAIL SET-UP, then E-MAIL ACCTS, then CHANGE, I get a
narrow, compressed window that is too narrow to show and enable me to click
on MORE SETTINGS so I can make some changes in OUTGOING SERVER. I cannot get
the window to "normalize", that is, expand enough to actually display the
MORE SETTINGS option. This only happens with this particular Office 2007.
The other installed Outlook 2007 programs on my other computers show the full
window. How can I get the full window to display widely so I can click on
MORE SETTINGS?

 

[Brian Tillman [MVP - Outlook]]

I am running Vista Ultimate and Office 2007 & in Outlook when I click on
TOOLS,then OPTIONS, then MAIL SET-UP, then E-MAIL ACCTS, then CHANGE, I get
a
narrow, compressed window that is too narrow to show and enable me to click
on MORE SETTINGS so I can make some changes in OUTGOING SERVER. I cannot
get
the window to "normalize", that is, expand enough to actually display the
MORE SETTINGS option. This only happens with this particular Office 2007.
The other installed Outlook 2007 programs on my other computers show the
full
window. How can I get the full window to display widely so I can click on
MORE SETTINGS?

Try changing your screen resolution or resetting the Windows theme.

 

[Thomas]

Brian: I had already tried changing the screen resolution. Changing the
theme does not help. I am running Vista Ult. on two other hard drives and it
is ONLY in the one Office Outlook 2007 that the MAIL SETUP window displays
with larger fonts that will not show all the functions. Is there a "restore
default settings" command in Outlook 2007? Could I have chosen bold or too
large fonts and if so, how can I reset the fonts?

 

[Brian Tillman [MVP - Outlook]]

Brian: I had already tried changing the screen resolution. Changing the
theme does not help. I am running Vista Ult. on two other hard drives and
it
is ONLY in the one Office Outlook 2007 that the MAIL SETUP window displays
with larger fonts that will not show all the functions. Is there a "restore
default settings" command in Outlook 2007? Could I have chosen bold or too
large fonts and if so, how can I reset the fonts?

I believe Windows itself controls the size of fonts in dialogues. There are
no settings of which I'm aware in Outlook. What DPI settings have you chosen
in your display properties.

 

[Thomas]

Hello, Brian: Thank you for staying w/ me on this. I am running two
workstations side-by-side. Both w/ Vista Ult.+ Office 2007/Outlook 2007.
BOTH have their DP in the CONTROL PANEL set @ 96dpi. When I open
TOOLS>OPTIONS>MAIL SETUP>in the problem Outlook '07, it clearly has bold type
about 2x the size of the properly working Outlook '07 on the other
workstation. Because it occupies the pane w/ bigger fonts, I cannot display
the "MORE SETTINGS" icon to right side of the pane that will enable me to
enter a new IP smtp setting. Thus, I cannot re-set my e-mail to send
properly. I have never seen anything like this before and cannot seem to get
the bold, larger type size to go back down to the normal size which would
enable Outlook '07 to display the "More Settings" comman icon to get to the
next pane and configure the e-mail. Could it be something in CLEAR TYPE?
How about the THEME (which is set as Windowsd Aero and which works fine on
the other workstation similarly configured)? Is there a "reset to the
installation defaults" in Outlook 2007 I can use ?
Thank you, Thomas

 

[Brian Tillman [MVP - Outlook]]

Could it be something in CLEAR TYPE?
How about the THEME (which is set as Windowsd Aero and which works fine on
the other workstation similarly configured)? Is there a "reset to the
installation defaults" in Outlook 2007 I can use ?

It could be ClearType. See if the two PCs differ in the ClearType settings.
Right-click the display, choose Personalize, click "Window Color and
Appearance", click the bottom link "Open classic appearance properties for
more options", click Effects. Are the settings different? Also, take a look
here: http://geekswithblogs.net/glozano/archive/2006/11/14/97082.aspx

 

[Thomas]

Hello, Brian: I had already compared APPEARANCE>EFFECTS between comparable
workstations (both even use the same workstation-class Nvidia Vertex/Pixel
Shader graphics card). The settings in the workstation that displays the
windows in Outlook 2007 properly use ClearType, and w/ no problem. I went to
the linked site you provided and see nothing that would explain why ClearType
would be the issue in the Outlook '07 that will not let me go from ACCOUNT
SETTINGS>E-MAIL ACCTS>CHANGE>and then have room in the window to show the
MORE SETTINGS icon. However, I tried it & chose "STANDARD" under effects,
and nothing in Outlook changed: I STILL get the narrow, distorted INTERNET
E-MAIL SETTING window w/o access to the right-hand MORE SETTINGS icon. I
have three Microsoft Office 2007 books and none of them address this problem.

 

[Thomas]

Brian: The print size is bold and is simply too big to permit the display of
the MORE SETTINGS icon in the perimeter of the open window. This is crazy!

 

[Brian Tillman [MVP - Outlook]]

Brian: The print size is bold and is simply too big to permit the display
of
the MORE SETTINGS icon in the perimeter of the open window. This is crazy!

I'm stumped. Sorry.

 

[Thomas]

Brian: Thank you (again) for trying. I have an "incident" left in my TechNet
Subscr. and I will try using it. I am astounded there is not some obvious
setting I may have tweaked in Outlook 2007 AND that there is not a "Reset to
Default Settings" option. In the beginning, I had to set up my e-mail and
this oversized type and undersized window (box) was not a problem or I could
not have entered my e-mail data in the first place. QUESTION: can one open
or set the Explorer bar INSIDE, Up-above In Outlook 2007? I thought I recall
being able to do that--it might enable me under VIEW>TEXT SIZE to temporarily
re-set to the "Smaller/Smallest" settings and that might give me the smaller
box so I can access the missing off-screen MORE SETTING icon to change my
smtp set-up. - Thomas