Donald,
The first thing to do is check email settings for the project server and make sure they all point to a valid smtp gateway (email server). This has to be done for project server as well as WSS if you expect to get notifications working for documents, issues and risks.
Then you need to make sure that the smtp gateway will accept and transfer mail (a.k.a. relay) for your project server. Mail servers are often locked down (especially Exchange) so they can't be used as a relay. But your mail admins can set it up so it relays only from specified sources, i.e. your project server.
Next you test the settings on yourself by setting up immediate notifications for either a task or issue/doc/risk change and make sure you get your notifications.
After you've verified everything in that chain is working you go to your boss and review his notification settings with him. Look over his shoulder while you walk him through the PWA steps to setup and modify notifications. That way you can see what is (or is not) set and exactly what he should be getting or not.
Another quirk I ran into recently is that even though all of the email configuration seemed to be setup properly a spam filtering machine in the mail system was intercepting and blocking message delivery. This was because the emails from project server fit a spam profile in several ways: messages had the same 'from' and 'to' address - a common trick of spammers, and the messages had a web link in them - as we know all project server notifications will. Ergo, spam. Blocked. Stopped. No delivery.
The worst part of my situation was that there were no reports of spam blockage coming from the mail system. It was just blocking stuff and no one knew it until several people noticed they weren't getting any emails.
Good luck!!
Earl
I have configured the settings on the server to point to our Exchange Server.
The problem I am getting is that my boss says that the Project Server is not
sending out email notifications. I am trying to find information on where I
check that all the email settings are set correctly. I also need to know how
to verify that my boss is actually configuring the notifications correctly.
I am thinking it is user error on his part but I need to confirm it. Can
anyone help on how to make sure that email notifications are generated
correctly?
Thank You,
