E-mails deleted from the Exchange server

[wsragan]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: Exchange

I have not seen this issue addressed in other questions. On my Exchange account, My messages download to my Entourage Inbox folder, but copies are deleted off the server. There is no setting on Exchange accounts that tells the system to leave a copy on the server. It's like my Exchange account is acting like a POP/IMAP account. Thus, when I use Outlook Web Access, I cannot view my e-mails. All account setting seem to be correct. Messages sent to group e-mails or "all users" at our company show up on the server, but never download to my Inbox folder. Administrator has rebuilt my account, but no change.

 

[Adam Bailey]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: Exchange

I have not seen this issue addressed in other questions. On my Exchange
account, My messages download to my Entourage Inbox folder, but copies are
deleted off the server. There is no setting on Exchange accounts that
tells the system to leave a copy on the server.

Do you mean messages are being transfered to the Inbox "On My Computer"?

Check your Rules and Mailing List Manager, both in the Tools menu.

 

[wsragan]

Yes. The Inbox in "Folders on my Computer." No Rules are set. However, in Mailing List Manager, there is an Untitled list manager. When I click on it, "Move Messages to folder Inbox (On My Computer) is checked. Under the Advanced tab, "Do not apply rules to list messages" is checked.

 

[Barry Wainwright]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: Exchange

I have not seen this issue addressed in other questions. On my Exchange
account, My messages download to my Entourage Inbox folder, but copies are
deleted off the server. There is no setting on Exchange accounts that tells
the system to leave a copy on the server. It's like my Exchange account is
acting like a POP/IMAP account. Thus, when I use Outlook Web Access, I cannot

view my e-mails. All account setting seem to be correct. Messages sent to
group e-mails or "all users" at our company show up on the server, but never
download to my Inbox folder. Administrator has rebuilt my account, but no
change.

this is an entry probably created by accident when clicking on 'not junk' for
a received message. the misleading dialog box offer to let you create a
'rule' for the message, but actually means a 'mailing list manager' entry.
because of the way the MLM works, it ends up sending every message addressed
to you to the inbox (by default).

Delete that entry and everything will be OK.

 

[wsragan]

I deactivated this particular List Manager and all seems to be fine. I never remember setting up the Manager, so the Junk Mail options seems plausible. Thanks for your fix. This problem had our IT folks and a Mac consultant stumped for several weeks.