E Mails increase dramatically in size in the spooler

[Bryan]

I am in the USA, and I have a user who is using MS Office 2003, she can generally print without a problem, we get e-mails from all around the world, but there are a few specific e mails that she receives from Europe with a word attachment of 100KB, when she attempts to print these e mails they grow in size on the spooler before they print out, an e mail that can be about 125KB, will spool out to about 40+ MB before it prints, when it DOES in fact print there are ONLY 2 pages that are printed, it is all text and there are no pictures. Any advice is greatly appreciated. I saw a fix for the fonts, and it did not work. Any assistance is greatly appreciated.

 

[neo]

What is the printer model? PostScript or PCL drivers?

"Bryan" <bsuarez[at]cosco-usa[dot]com> wrote in message
I am in the USA, and I have a user who is using MS Office 2003, she can
generally print without a problem, we get e-mails from all around the world,
but there are a few specific e mails that she receives from Europe with a
word attachment of 100KB, when she attempts to print these e mails they grow
in size on the spooler before they print out, an e mail that can be about
125KB, will spool out to about 40+ MB before it prints, when it DOES in fact
print there are ONLY 2 pages that are printed, it is all text and there are
no pictures. Any advice is greatly appreciated. I saw a fix for the fonts,
and it did not work. Any assistance is greatly appreciated.

Submitted using http://www.outlookforums.com

 

[Bryan]

neo wrote on Wed, 30 September 2009 22:5

What is the printer model? PostScript or PCL drivers?

"Bryan" <bsuarez[at]cosco-usa[dot]com> wrote in message
I am in the USA, and I have a user who is using MS Office 2003, she can
generally print without a problem, we get e-mails from all around the world,
but there are a few specific e mails that she receives from Europe with a
word attachment of 100KB, when she attempts to print these e mails they grow
in size on the spooler before they print out, an e mail that can be about
125KB, will spool out to about 40+ MB before it prints, when it DOES in fact
print there are ONLY 2 pages that are printed, it is all text and there are
no pictures. Any advice is greatly appreciated. I saw a fix for the fonts,
and it did not work. Any assistance is greatly appreciated.

Submitted using http://www.outlookforums.co

HP LaserJet 5Si MX

The driver is the default driver for it, the "HP LaserJet 5Si MX" driver

 

[Bryan]

neo wrote on Wed, 30 September 2009 22:5

What is the printer model? PostScript or PCL drivers?

"Bryan" <bsuarez[at]cosco-usa[dot]com> wrote in message
I am in the USA, and I have a user who is using MS Office 2003, she can
generally print without a problem, we get e-mails from all around the world,
but there are a few specific e mails that she receives from Europe with a
word attachment of 100KB, when she attempts to print these e mails they grow
in size on the spooler before they print out, an e mail that can be about
125KB, will spool out to about 40+ MB before it prints, when it DOES in fact
print there are ONLY 2 pages that are printed, it is all text and there are
no pictures. Any advice is greatly appreciated. I saw a fix for the fonts,
and it did not work. Any assistance is greatly appreciated.

Submitted using http://www.outlookforums.co

This is strange, here is the driver for it, but I do not see Windows 2003 server listed...

http://h20000.www2.hp.com/bizsuppor...askId=135&prodTypeId=18972&prodSeriesId=25478

 

[Brian Tillman [MVP - Outlook]]

This is strange, here is the driver for it, but I do not see Windows 2003
server listed...

http://h20000.www2.hp.com/bizsuppor...askId=135&prodTypeId=18972&prodSeriesId=25478

That means that HP doesn't publish a Windows Server 2003-specific driver. I
believe Windows Server 2003 has native support for the LaserJet 5si LaserJet
driver (i. e. it's included in Windows Server 2003). Otherwise, perhaps the
XP driver was installed instead.