E2K7SP1 Entourge 2008 Out of Office

[Burgess, Patrick]

Good day everyone,

At our University, we have a 30% Apple client base, some of which use
Entourage 2008. One of the issues that we having deals with the Out of
Office assistant using Entourage 2008.

In our production environment, when we choose Out of Office form the Tools
menu, the applet times out while 'retrieving status' with a msgbox that
states: "Out of Office status is temporarily unavailable because Entourage
cannot connect to the server."

In our VM environment that our training department uses, it works just fine.
In both environments, all clients connect to the CAS server(s) via HTTPS.

There are major differences between the two.

Training environment has one A/D server and one Exchange server house the
CAS, HT, and MB roles. It has 10-20 people accessing during class times in
an A/D structure that has 5000 people entered.

The production environment has 6 CAS servers that people connect to via a
Cisco provided, load balancing, proxying service name. This load balancing
is 'sticky'. Most of our mailbox servers are clustered, although we have
tested in production with test accounts on non-clustered mailbox servers.
There are 48,000 mail account objects in the directory.

We believe we have ruled out performance issues on the mailbox servers and
we are working to move a CAS server out of the service name for isolation
there.

Any ideas?

 

[rickey939]

I'm having this same issue with Out of Office since we've moved to Exchange
2007. It worked just fine in our Exchange 2003 environment. Where should I
look? I believe Exchange 2003 used WebDAV to communicate the O-o-O status to
Entourage 2008; however, Exchange 2007 users "Web Services"....not sure where
to look on that further.

 

[William Smith]

Good day everyone,

At our University, we have a 30% Apple client base, some of which use
Entourage 2008. One of the issues that we having deals with the Out of
Office assistant using Entourage 2008.

In our production environment, when we choose Out of Office form the
Tools menu, the applet times out while 'retrieving status' with a msgbox
that states: "Out of Office status is temporarily unavailable because
Entourage cannot connect to the server."

An issue with that description was recently addressed with the Office
2008 SP1 release less than a couple of weeks ago.

Have a look at this:

"[Office 2008 SP1] Exchange Server 2007 support improved with update"
<http://blog.entourage.mvps.org/2008...ange_server_2007_support_improved_with_u.html>

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>