Edatarack.com sucks

[Ebrahim Younies]

Hi,

I just had a very bad experience with edatarack.com I would

like to share with all admin folks out there.

I hosted 6 domains with edatarack for quite some time, and all

sudden their service has deteriorated to the mud. Repetitive

server crashes, data wipped out, no daily/weekely/monthly

backups, changing DNS names, power faulures, ...etc. to name

few.

Yesterday, I had a new incident, when they shutdwon all domain

because no-payment. I have forwarded receipts of active

domains to billing department ([email protected],

(e-mail address removed)) but they insisted that I have to pay

$45 dollars. When I asked about these charges, it turns out

that Discover card charged edatarack.com $45 for three

unauthorized transactions charged against my card without my

knowledge nor consent.

As an honest citizen, I have sent edatarack an email asking

about these charges long before service interupption, but got

no reply. I have forwarded all these emails to their billing

department but no use.


I would like to warn everyone out there, if you want to host

with edatarack, expect the worse right from the begining.

Even, they have no telephone number to call. It's very sad

that a company shutdowns all 6-domains or if you will take

your domains hostage till you pay for their mistakes.


Edatarack.com sucks big time!




-----------------------------------------------
From (Help Desk Technical Staff)
-----------------------------------------------
Billing has informed us that the site was disabled for charge

backs
that you did on previous sites and that they requested that

you pay those
charges of $45.00 back to the company. Please contact
(e-mail address removed) concerning this matter. We can do

nothing in
tech support concerning this matter between you and billing.


Thanks,
Rick
Technical Support Staff
Edatarack.com
General Questions Email: (e-mail address removed)
Sales Questions Email: (e-mail address removed)
Report Network Abuse: (e-mail address removed)
Billing: (e-mail address removed)

 

[chris leeds]

there are all kinds of problems and hosting isn't an exception.
sometimes hosts will allow you to "wither on the vine" if you have an
"unlimited account" and stuff it with too much space or draw too much
bandwidth.
check out the "reseller plan" for http://arendkay.net Eugene is a good guy
and everytime I've had a problem he's been right on it. also I like
www.ahb.ca

I'm only mentioning these two since they're the ones I have used and not
been let down by.

HTH


--
Chris Leeds,
Microsoft MVP FrontPage

The email address on this posting is a "black hole". I got tired of all the
spam.
Please feel free to contact me here:
http://nedp.net/contact/

 

[Paul Bishop]

there are all kinds of problems and hosting isn't an exception.
sometimes hosts will allow you to "wither on the vine" if you have an
"unlimited account" and stuff it with too much space or draw too much
bandwidth.
check out the "reseller plan" for http://arendkay.net Eugene is a good guy
and everytime I've had a problem he's been right on it. also I like
www.ahb.ca

I'm only mentioning these two since they're the ones I have used and not
been let down by.

HTH


--
Chris Leeds,
Microsoft MVP FrontPage

The email address on this posting is a "black hole". I got tired of all the
spam.
Please feel free to contact me here:
http://nedp.net/contact/

This customer is commenting on a billing issue with our company that has not
hing to do with the level of hosting service we provide. Had they gone throu
gh us first with any billing issues we would have addressed the dispute inte
rnally.

However, this customer decided to request a reversal through their card-issu
ing bank while at the same time hosting several other accounts with us. When
this type of incident occurs we have no choice but to suspend existing acco
unts until the matter is cleared up.