Edit Accounts "Unknown Error Occurred"

[Rajeev Raman]

I am running Entourage 2004 Version 11.1.0 and often (not always),
Tools>Accounts> Edit Account refuses to function properly with the following
error message:

"Action Could not be Completed.
An unknown error occurred (-30588) occurred"

I seem to recall reading somewhere that this is a known problem after
previewing a HTML email message or something like that. I could not find any
reference to this on the MVP site..can someone help me with a fix to this
problem ?.

Rajeev

 

[Mickey Stevens]

You're correct. This is the information I have:

This is a known issue that is caused by viewing complex HTML messages prior
to opening the Accounts window. You can work around it by re-launching
Entourage and then editing your account before opening any complex HTML
messages.

The development team could probably use your help in reproducing this
problem since only a small number of users are affected by it. A Microsoft
poster might contact you. Otherwise, post your hardware specifications
here, as it might help the team troubleshoot the problem.

 

[Rajeev Raman]

Hi Mickey

Thanks for the response. Following are my hardware specs, any and all help
is appreciated.

12" Powerbook
Processor: 1 Ghz PPC G4
Memory: 768 MB
Mac OS X 10.3.5
Entourage 2004 11.1.0 (040913)

BTW, I also want to clarify that this happens every time I access a HTML
message and can reproduce the problem on demand. My previous post might have
suggested that this does not happen to me each time.

Rajeev