Eliminate the $29.00 charge for replacing damaged FrontPage CD's

[D. Rice]

I don't have a question about MS FrontPage. I have been asked if I'd like to
submit a suggestion. Indeed, I do, as follows:

It's tacky, in poor taste, disloyal to the loyal MS customers and leaves the
appearance that MS is greedy, when MS requires $25.00 and more to replace a
legitimately purchased and accidentally damaged CD.

I actually purchased my FrontPage 2000 CD, without the rest of the Office
suite, a few years ago. (Accompanied by a 2nd CD containing the program,
Image Composer) About six or eight months ago the middle hole developed a
crack that grew into the data and subsequently became worthless. After
querying Tech support for replacement procedure, I am shocked and disgusted
to learn that Microsoft actually has the Guile to charge ANYTHING for a
legitimate replacement, let alone $25.00 or $30.00! Nobody else does. For
example, the same thing happened to a couple of Borderbund tutorial CD's of
mine and these friendly capitalists fell all over themselves to promptly -
No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on you
Microsoft. It's so piggish.

I refuse to pay twice and please don't insult my intelligence and try
justifying it as some sort of RE-STOCKING fee. Take a lesson from Borderbund
and nearly ALL of your competitors. If a little guy like me is willing to
shell out the CASH for legitimate software instead of getting it from the
file sharers or burning it, you'd better wake up and give this "endangered
customer population" some tender loving care instead of sticking your nose in
the air and demanding even more of my hard earned $$ cash $$.

Sorry for the length of the post. I was solicited for "any suggestions" on
the FrontPage Add-in site. Am I alone here?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client

 

[JoAnn Paules [MSFT MVP]]

Be grateful they will replace it at any cost. It's not their fault that your
disk was damaged/lost/whatever. They could just tell you Pbbbbbbbbbbbt! and
then you'd have two alternatives. Buy it again or use another program
(spending more money). Broderbund is a great company and I use several of
their products. But I also take care of my disks so I don't have to find out
just how benevolent a company is willing to be.

You also have to remember that there are going to be people who "lose" their
software just to get another copy. We pay more than we have to for most
products because some people don't think the rules/laws apply to them.

 

[Steve Easton]

Not that this helps you, but I've **never** had a CD disk crack from the inside ( spindle hole )
out.
If these all "cracked" using the same CD drive, I would consider repairing / replacing the drive.

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer

I don't have a question about MS FrontPage. I have been asked if I'd like to
submit a suggestion. Indeed, I do, as follows:

It's tacky, in poor taste, disloyal to the loyal MS customers and leaves the
appearance that MS is greedy, when MS requires $25.00 and more to replace a
legitimately purchased and accidentally damaged CD.

I actually purchased my FrontPage 2000 CD, without the rest of the Office
suite, a few years ago. (Accompanied by a 2nd CD containing the program,
Image Composer) About six or eight months ago the middle hole developed a
crack that grew into the data and subsequently became worthless. After
querying Tech support for replacement procedure, I am shocked and disgusted
to learn that Microsoft actually has the Guile to charge ANYTHING for a
legitimate replacement, let alone $25.00 or $30.00! Nobody else does. For
example, the same thing happened to a couple of Borderbund tutorial CD's of
mine and these friendly capitalists fell all over themselves to promptly -
No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on you
Microsoft. It's so piggish.

I refuse to pay twice and please don't insult my intelligence and try
justifying it as some sort of RE-STOCKING fee. Take a lesson from Borderbund
and nearly ALL of your competitors. If a little guy like me is willing to
shell out the CASH for legitimate software instead of getting it from the
file sharers or burning it, you'd better wake up and give this "endangered
customer population" some tender loving care instead of sticking your nose in
the air and demanding even more of my hard earned $$ cash $$.

Sorry for the length of the post. I was solicited for "any suggestions" on
the FrontPage Add-in site. Am I alone here?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client

 

[Rob Giordano \(Crash Gordon®\)]

Yah, well, sometimes you gotta take responsibility and pay for our own carelessness...I have hundreds of CDs over the years and have never had one crack...not even the free CD "coasters" AOL used to send out.

Besides you're even lucky they can replace software that's 5 years old...I'm kinda surprised they still support/have it.

And, I have yet to have Ford fix a flat tire on my 5 year old Mustang either...why do you think stuff should be free?


| I don't have a question about MS FrontPage. I have been asked if I'd like to
| submit a suggestion. Indeed, I do, as follows:
|
| It's tacky, in poor taste, disloyal to the loyal MS customers and leaves the
| appearance that MS is greedy, when MS requires $25.00 and more to replace a
| legitimately purchased and accidentally damaged CD.
|
| I actually purchased my FrontPage 2000 CD, without the rest of the Office
| suite, a few years ago. (Accompanied by a 2nd CD containing the program,
| Image Composer) About six or eight months ago the middle hole developed a
| crack that grew into the data and subsequently became worthless. After
| querying Tech support for replacement procedure, I am shocked and disgusted
| to learn that Microsoft actually has the Guile to charge ANYTHING for a
| legitimate replacement, let alone $25.00 or $30.00! Nobody else does. For
| example, the same thing happened to a couple of Borderbund tutorial CD's of
| mine and these friendly capitalists fell all over themselves to promptly -
| No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on you
| Microsoft. It's so piggish.
|
| I refuse to pay twice and please don't insult my intelligence and try
| justifying it as some sort of RE-STOCKING fee. Take a lesson from Borderbund
| and nearly ALL of your competitors. If a little guy like me is willing to
| shell out the CASH for legitimate software instead of getting it from the
| file sharers or burning it, you'd better wake up and give this "endangered
| customer population" some tender loving care instead of sticking your nose in
| the air and demanding even more of my hard earned $$ cash $$.
|
| Sorry for the length of the post. I was solicited for "any suggestions" on
| the FrontPage Add-in site. Am I alone here?
|
| ----------------
| This post is a suggestion for Microsoft, and Microsoft responds to the
| suggestions with the most votes. To vote for this suggestion, click the "I
| Agree" button in the message pane. If you do not see the button, follow this
| link to open the suggestion in the Microsoft Web-based Newsreader and then
| click "I Agree" in the message pane.
|
| http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client

 

[Wally S]

Back in the Pleistocene Age, when Word came in a set of seven or so
floppies, I was backing up my Word floppies when I was distracted by the
doorbell and I overwrote one of the floppies. I called Microsoft and asked
if they could replace that one floppy and I would send them the overwritten
one as proof. To my surprise, they sent me a whole new set of Word floppies
and did not even ask me to pay the postage. I don't think I have to tell you
what a great impression that gave me of Microsoft.

I would not expect Micosoft to continue that policy today with all the
thievery that goes on, but still, little considerations make a big
impression.

Wally S

I don't have a question about MS FrontPage. I have been asked if I'd like to
submit a suggestion. Indeed, I do, as follows:

It's tacky, in poor taste, disloyal to the loyal MS customers and leaves the
appearance that MS is greedy, when MS requires $25.00 and more to replace a
legitimately purchased and accidentally damaged CD.

I actually purchased my FrontPage 2000 CD, without the rest of the Office
suite, a few years ago. (Accompanied by a 2nd CD containing the program,
Image Composer) About six or eight months ago the middle hole developed a
crack that grew into the data and subsequently became worthless. After
querying Tech support for replacement procedure, I am shocked and disgusted
to learn that Microsoft actually has the Guile to charge ANYTHING for a
legitimate replacement, let alone $25.00 or $30.00! Nobody else does. For
example, the same thing happened to a couple of Borderbund tutorial CD's of
mine and these friendly capitalists fell all over themselves to promptly -
No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on you
Microsoft. It's so piggish.

I refuse to pay twice and please don't insult my intelligence and try
justifying it as some sort of RE-STOCKING fee. Take a lesson from Borderbund
and nearly ALL of your competitors. If a little guy like me is willing to
shell out the CASH for legitimate software instead of getting it from the
file sharers or burning it, you'd better wake up and give this "endangered
customer population" some tender loving care instead of sticking your nose in
the air and demanding even more of my hard earned $$ cash $$.

Sorry for the length of the post. I was solicited for "any suggestions" on
the FrontPage Add-in site. Am I alone here?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client

 

[Mark Fitzpatrick]

It's fairly common practice for companies that actually do offer a
replacement CD to charge something similar to this. Some of them will charge
a lot, lot more (though still less than the price of a new version of the
product or an upgrade). The fact is though, most of them charge a fee for a
replacement. Broderbund may be an exception, but then again Broderbund needs
to hold onto any customers they have as they aren't the power they once were
and are now more a fringe player who's best selling products are typing
tutorials (which I buy regularly for children and think they're great) but
that's most of it.

If the CD itself is defective and can be returned to the store purchased at
is one thing, replacing a cd that was accidentally damaged or lost is
another. Many companies keep the price a little higher than just a few
dollars simply to help cut down on piracy. If you could get a new CD for a
couple dollars, more people would order one and then perhaps pass it on to a
friend or relative, or simply just order backups to have which increases
more handling costs.

At least you don't have software that requires a hardware dongle for
security and have it lost/broken, then you really have to pay big bucks to
get a replacement.

Mark Fitzpatrick
Microsoft MVP - FrontPage

 

[Rob Giordano \(Crash Gordon®\)]

Speaking of dongles. I have a proprietary security program I use regularly - the software is free but the dongle was 300 smackers...need I tell ya how many times I've lost my damn dongle?




| It's fairly common practice for companies that actually do offer a
| replacement CD to charge something similar to this. Some of them will charge
| a lot, lot more (though still less than the price of a new version of the
| product or an upgrade). The fact is though, most of them charge a fee for a
| replacement. Broderbund may be an exception, but then again Broderbund needs
| to hold onto any customers they have as they aren't the power they once were
| and are now more a fringe player who's best selling products are typing
| tutorials (which I buy regularly for children and think they're great) but
| that's most of it.
|
| If the CD itself is defective and can be returned to the store purchased at
| is one thing, replacing a cd that was accidentally damaged or lost is
| another. Many companies keep the price a little higher than just a few
| dollars simply to help cut down on piracy. If you could get a new CD for a
| couple dollars, more people would order one and then perhaps pass it on to a
| friend or relative, or simply just order backups to have which increases
| more handling costs.
|
| At least you don't have software that requires a hardware dongle for
| security and have it lost/broken, then you really have to pay big bucks to
| get a replacement.
|
| Mark Fitzpatrick
| Microsoft MVP - FrontPage
|
| | >I don't have a question about MS FrontPage. I have been asked if I'd like
| >to
| > submit a suggestion. Indeed, I do, as follows:
| >
| > It's tacky, in poor taste, disloyal to the loyal MS customers and leaves
| > the
| > appearance that MS is greedy, when MS requires $25.00 and more to replace
| > a
| > legitimately purchased and accidentally damaged CD.
| >
| > I actually purchased my FrontPage 2000 CD, without the rest of the Office
| > suite, a few years ago. (Accompanied by a 2nd CD containing the program,
| > Image Composer) About six or eight months ago the middle hole developed a
| > crack that grew into the data and subsequently became worthless. After
| > querying Tech support for replacement procedure, I am shocked and
| > disgusted
| > to learn that Microsoft actually has the Guile to charge ANYTHING for a
| > legitimate replacement, let alone $25.00 or $30.00! Nobody else does. For
| > example, the same thing happened to a couple of Borderbund tutorial CD's
| > of
| > mine and these friendly capitalists fell all over themselves to promptly -
| > No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on you
| > Microsoft. It's so piggish.
| >
| > I refuse to pay twice and please don't insult my intelligence and try
| > justifying it as some sort of RE-STOCKING fee. Take a lesson from
| > Borderbund
| > and nearly ALL of your competitors. If a little guy like me is willing to
| > shell out the CASH for legitimate software instead of getting it from the
| > file sharers or burning it, you'd better wake up and give this "endangered
| > customer population" some tender loving care instead of sticking your nose
| > in
| > the air and demanding even more of my hard earned $$ cash $$.
| >
| > Sorry for the length of the post. I was solicited for "any suggestions" on
| > the FrontPage Add-in site. Am I alone here?
| >
| > ----------------
| > This post is a suggestion for Microsoft, and Microsoft responds to the
| > suggestions with the most votes. To vote for this suggestion, click the "I
| > Agree" button in the message pane. If you do not see the button, follow
| > this
| > link to open the suggestion in the Microsoft Web-based Newsreader and then
| > click "I Agree" in the message pane.
| >
| > http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client
|
|

 

[JoeM]

So True. There is a cost to make a CD, no one thinks of that

Be grateful they will replace it at any cost. It's not their fault that
your disk was damaged/lost/whatever. They could just tell you
Pbbbbbbbbbbbt! and then you'd have two alternatives. Buy it again or use
another program (spending more money). Broderbund is a great company and I
use several of their products. But I also take care of my disks so I don't
have to find out just how benevolent a company is willing to be.

You also have to remember that there are going to be people who "lose"
their software just to get another copy. We pay more than we have to for
most products because some people don't think the rules/laws apply to
them.

--

JoAnn Paules
MVP Microsoft [Publisher]

I don't have a question about MS FrontPage. I have been asked if I'd like
to
submit a suggestion. Indeed, I do, as follows:

It's tacky, in poor taste, disloyal to the loyal MS customers and leaves
the
appearance that MS is greedy, when MS requires $25.00 and more to replace
a
legitimately purchased and accidentally damaged CD.

I actually purchased my FrontPage 2000 CD, without the rest of the Office
suite, a few years ago. (Accompanied by a 2nd CD containing the program,
Image Composer) About six or eight months ago the middle hole developed a
crack that grew into the data and subsequently became worthless. After
querying Tech support for replacement procedure, I am shocked and
disgusted
to learn that Microsoft actually has the Guile to charge ANYTHING for a
legitimate replacement, let alone $25.00 or $30.00! Nobody else does. For
example, the same thing happened to a couple of Borderbund tutorial CD's
of
mine and these friendly capitalists fell all over themselves to
promptly -
No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on you
Microsoft. It's so piggish.

I refuse to pay twice and please don't insult my intelligence and try
justifying it as some sort of RE-STOCKING fee. Take a lesson from
Borderbund
and nearly ALL of your competitors. If a little guy like me is willing to
shell out the CASH for legitimate software instead of getting it from the
file sharers or burning it, you'd better wake up and give this
"endangered
customer population" some tender loving care instead of sticking your
nose in
the air and demanding even more of my hard earned $$ cash $$.

Sorry for the length of the post. I was solicited for "any suggestions"
on
the FrontPage Add-in site. Am I alone here?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the
"I
Agree" button in the message pane. If you do not see the button, follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and
then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client

 

[JoAnn Paules [MSFT MVP]]

I doubt if it's even a nickel. I think the $30 charge is mostly a way to
make you pay for nor taking care of your disks.

--

JoAnn Paules
MVP Microsoft [Publisher]

The cost to make a CD, once the master is created, is what --- a nickel,
at most? It hardly seems that the actual manufacturing cost is what the
charge is based on.

So True. There is a cost to make a CD, no one thinks of that

Be grateful they will replace it at any cost. It's not their fault that
your disk was damaged/lost/whatever. They could just tell you
Pbbbbbbbbbbbt! and then you'd have two alternatives. Buy it again or
use
another program (spending more money). Broderbund is a great company
and I
use several of their products. But I also take care of my disks so I
don't
have to find out just how benevolent a company is willing to be.

You also have to remember that there are going to be people who "lose"
their software just to get another copy. We pay more than we have to
for
most products because some people don't think the rules/laws apply to
them.

--

JoAnn Paules
MVP Microsoft [Publisher]



I don't have a question about MS FrontPage. I have been asked if I'd
like
to
submit a suggestion. Indeed, I do, as follows:

It's tacky, in poor taste, disloyal to the loyal MS customers and
leaves
the
appearance that MS is greedy, when MS requires $25.00 and more to
replace
a
legitimately purchased and accidentally damaged CD.

I actually purchased my FrontPage 2000 CD, without the rest of the
Office
suite, a few years ago. (Accompanied by a 2nd CD containing the
program,
Image Composer) About six or eight months ago the middle hole
developed a
crack that grew into the data and subsequently became worthless. After
querying Tech support for replacement procedure, I am shocked and
disgusted
to learn that Microsoft actually has the Guile to charge ANYTHING for
a
legitimate replacement, let alone $25.00 or $30.00! Nobody else does.
For
example, the same thing happened to a couple of Borderbund tutorial
CD's
of
mine and these friendly capitalists fell all over themselves to
promptly -
No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on
you
Microsoft. It's so piggish.

I refuse to pay twice and please don't insult my intelligence and try
justifying it as some sort of RE-STOCKING fee. Take a lesson from
Borderbund
and nearly ALL of your competitors. If a little guy like me is willing
to
shell out the CASH for legitimate software instead of getting it from
the
file sharers or burning it, you'd better wake up and give this
"endangered
customer population" some tender loving care instead of sticking your
nose in
the air and demanding even more of my hard earned $$ cash $$.

Sorry for the length of the post. I was solicited for "any
suggestions"
on
the FrontPage Add-in site. Am I alone here?

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click
the
"I
Agree" button in the message pane. If you do not see the button,
follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and
then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client

 

[Rob Giordano \(Crash Gordon®\)]

I kinda doubt that the price is punitive. There's all sorts of costs involved in running a profitable business...like I said; when was the last time your car dealer paid for fixing a flat tire on your car...5 years later?

<rant>Why do people think stuff should be free?...especially 5 years down the road? Drives me NUTS. I have clients that expect me to fix stuff for free all the time...that they *expect* it is the astounding part of the equation...if they were nice about it, I'd probably have fixed it for free...but the whining...oh, the whining! But if *I* call a plumber to fix something on my house it's 65 bucks to show up and another 65 per hour to actually do something? SHEESH. </rant>


| I doubt if it's even a nickel. I think the $30 charge is mostly a way to
| make you pay for nor taking care of your disks.
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
| | > The cost to make a CD, once the master is created, is what --- a nickel,
| > at most? It hardly seems that the actual manufacturing cost is what the
| > charge is based on.
| >
| >
| >
| > JoeM wrote:
| >
| >> So True. There is a cost to make a CD, no one thinks of that
| >>
| >> | >> > Be grateful they will replace it at any cost. It's not their fault that
| >> > your disk was damaged/lost/whatever. They could just tell you
| >> > Pbbbbbbbbbbbt! and then you'd have two alternatives. Buy it again or
| >> > use
| >> > another program (spending more money). Broderbund is a great company
| >> > and I
| >> > use several of their products. But I also take care of my disks so I
| >> > don't
| >> > have to find out just how benevolent a company is willing to be.
| >> >
| >> > You also have to remember that there are going to be people who "lose"
| >> > their software just to get another copy. We pay more than we have to
| >> > for
| >> > most products because some people don't think the rules/laws apply to
| >> > them.
| >> >
| >> > --
| >> >
| >> > JoAnn Paules
| >> > MVP Microsoft [Publisher]
| >> >
| >> >
| >> >
| >> > | >> >>I don't have a question about MS FrontPage. I have been asked if I'd
| >> >>like
| >> >>to
| >> >> submit a suggestion. Indeed, I do, as follows:
| >> >>
| >> >> It's tacky, in poor taste, disloyal to the loyal MS customers and
| >> >> leaves
| >> >> the
| >> >> appearance that MS is greedy, when MS requires $25.00 and more to
| >> >> replace
| >> >> a
| >> >> legitimately purchased and accidentally damaged CD.
| >> >>
| >> >> I actually purchased my FrontPage 2000 CD, without the rest of the
| >> >> Office
| >> >> suite, a few years ago. (Accompanied by a 2nd CD containing the
| >> >> program,
| >> >> Image Composer) About six or eight months ago the middle hole
| >> >> developed a
| >> >> crack that grew into the data and subsequently became worthless. After
| >> >> querying Tech support for replacement procedure, I am shocked and
| >> >> disgusted
| >> >> to learn that Microsoft actually has the Guile to charge ANYTHING for
| >> >> a
| >> >> legitimate replacement, let alone $25.00 or $30.00! Nobody else does.
| >> >> For
| >> >> example, the same thing happened to a couple of Borderbund tutorial
| >> >> CD's
| >> >> of
| >> >> mine and these friendly capitalists fell all over themselves to
| >> >> promptly -
| >> >> No, IMMEDIATELY - mail a replacement to my home for nothing. Shame on
| >> >> you
| >> >> Microsoft. It's so piggish.
| >> >>
| >> >> I refuse to pay twice and please don't insult my intelligence and try
| >> >> justifying it as some sort of RE-STOCKING fee. Take a lesson from
| >> >> Borderbund
| >> >> and nearly ALL of your competitors. If a little guy like me is willing
| >> >> to
| >> >> shell out the CASH for legitimate software instead of getting it from
| >> >> the
| >> >> file sharers or burning it, you'd better wake up and give this
| >> >> "endangered
| >> >> customer population" some tender loving care instead of sticking your
| >> >> nose in
| >> >> the air and demanding even more of my hard earned $$ cash $$.
| >> >>
| >> >> Sorry for the length of the post. I was solicited for "any
| >> >> suggestions"
| >> >> on
| >> >> the FrontPage Add-in site. Am I alone here?
| >> >>
| >> >> ----------------
| >> >> This post is a suggestion for Microsoft, and Microsoft responds to the
| >> >> suggestions with the most votes. To vote for this suggestion, click
| >> >> the
| >> >> "I
| >> >> Agree" button in the message pane. If you do not see the button,
| >> >> follow
| >> >> this
| >> >> link to open the suggestion in the Microsoft Web-based Newsreader and
| >> >> then
| >> >> click "I Agree" in the message pane.
| >> >>
| >> >> http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client
| >> >
| >> >
| >
|
|

 

[Bob Lehmann]

need I tell ya how many times I've lost my damn dongle?

As my pappy always used to say...
Now, you be careful where you be puttin' that dongle of your's, son.

Bob Lehmann

 

[JoAnn Paules [MSFT MVP]]

Your plumber is cheaper than mine. He costs $70 an hour - but he's good!

And I wholeheartedly agree with your rant.

--

JoAnn Paules
MVP Microsoft [Publisher]



message I kinda doubt that the price is punitive. There's all sorts of costs
involved in running a profitable business...like I said; when was the last
time your car dealer paid for fixing a flat tire on your car...5 years
later?

<rant>Why do people think stuff should be free?...especially 5 years down
the road? Drives me NUTS. I have clients that expect me to fix stuff for
free all the time...that they *expect* it is the astounding part of the
equation...if they were nice about it, I'd probably have fixed it for
free...but the whining...oh, the whining! But if *I* call a plumber to fix
something on my house it's 65 bucks to show up and another 65 per hour to
actually do something? SHEESH. </rant>


| I doubt if it's even a nickel. I think the $30 charge is mostly a way to
| make you pay for nor taking care of your disks.
|
| --
|
| JoAnn Paules
| MVP Microsoft [Publisher]
|
|
|
| | > The cost to make a CD, once the master is created, is what --- a nickel,
| > at most? It hardly seems that the actual manufacturing cost is what the
| > charge is based on.
| >
| >
| >
| > JoeM wrote:
| >
| >> So True. There is a cost to make a CD, no one thinks of that
| >>
| >> | >> > Be grateful they will replace it at any cost. It's not their fault
that
| >> > your disk was damaged/lost/whatever. They could just tell you
| >> > Pbbbbbbbbbbbt! and then you'd have two alternatives. Buy it again or
| >> > use
| >> > another program (spending more money). Broderbund is a great company
| >> > and I
| >> > use several of their products. But I also take care of my disks so I
| >> > don't
| >> > have to find out just how benevolent a company is willing to be.
| >> >
| >> > You also have to remember that there are going to be people who
"lose"
| >> > their software just to get another copy. We pay more than we have to
| >> > for
| >> > most products because some people don't think the rules/laws apply to
| >> > them.
| >> >
| >> > --
| >> >
| >> > JoAnn Paules
| >> > MVP Microsoft [Publisher]
| >> >
| >> >
| >> >
| >> > | >> >>I don't have a question about MS FrontPage. I have been asked if I'd
| >> >>like
| >> >>to
| >> >> submit a suggestion. Indeed, I do, as follows:
| >> >>
| >> >> It's tacky, in poor taste, disloyal to the loyal MS customers and
| >> >> leaves
| >> >> the
| >> >> appearance that MS is greedy, when MS requires $25.00 and more to
| >> >> replace
| >> >> a
| >> >> legitimately purchased and accidentally damaged CD.
| >> >>
| >> >> I actually purchased my FrontPage 2000 CD, without the rest of the
| >> >> Office
| >> >> suite, a few years ago. (Accompanied by a 2nd CD containing the
| >> >> program,
| >> >> Image Composer) About six or eight months ago the middle hole
| >> >> developed a
| >> >> crack that grew into the data and subsequently became worthless.
After
| >> >> querying Tech support for replacement procedure, I am shocked and
| >> >> disgusted
| >> >> to learn that Microsoft actually has the Guile to charge ANYTHING
for
| >> >> a
| >> >> legitimate replacement, let alone $25.00 or $30.00! Nobody else
does.
| >> >> For
| >> >> example, the same thing happened to a couple of Borderbund tutorial
| >> >> CD's
| >> >> of
| >> >> mine and these friendly capitalists fell all over themselves to
| >> >> promptly -
| >> >> No, IMMEDIATELY - mail a replacement to my home for nothing. Shame
on
| >> >> you
| >> >> Microsoft. It's so piggish.
| >> >>
| >> >> I refuse to pay twice and please don't insult my intelligence and
try
| >> >> justifying it as some sort of RE-STOCKING fee. Take a lesson from
| >> >> Borderbund
| >> >> and nearly ALL of your competitors. If a little guy like me is
willing
| >> >> to
| >> >> shell out the CASH for legitimate software instead of getting it
from
| >> >> the
| >> >> file sharers or burning it, you'd better wake up and give this
| >> >> "endangered
| >> >> customer population" some tender loving care instead of sticking
your
| >> >> nose in
| >> >> the air and demanding even more of my hard earned $$ cash $$.
| >> >>
| >> >> Sorry for the length of the post. I was solicited for "any
| >> >> suggestions"
| >> >> on
| >> >> the FrontPage Add-in site. Am I alone here?
| >> >>
| >> >> ----------------
| >> >> This post is a suggestion for Microsoft, and Microsoft responds to
the
| >> >> suggestions with the most votes. To vote for this suggestion, click
| >> >> the
| >> >> "I
| >> >> Agree" button in the message pane. If you do not see the button,
| >> >> follow
| >> >> this
| >> >> link to open the suggestion in the Microsoft Web-based Newsreader
and
| >> >> then
| >> >> click "I Agree" in the message pane.
| >> >>
| >> >>
http://www.microsoft.com/office/com...b7a510cf&dg=microsoft.public.frontpage.client
| >> >
| >> >
| >
|
|

 

[Cheryl D Wise]

The only cd I had crack came that way and I promptly returned if as in the
next day. Five years later I wouldn't even have thought to ask.

--
Cheryl D. Wise
MS FrontPage MVP
http://mvp.wiserways.com
http://starttoweb.com
Online instructor led web design training in FrontPage,
Dreamweaver and more!
Next Session June 26th

message Yah, well, sometimes you gotta take responsibility and pay for our own
carelessness...I have hundreds of CDs over the years and have never had one
crack...not even the free CD "coasters" AOL used to send out.

Besides you're even lucky they can replace software that's 5 years old...I'm
kinda surprised they still support/have it.

And, I have yet to have Ford fix a flat tire on my 5 year old Mustang
either...why do you think stuff should be free?

 

[jayrandolph]

Well I am sure sorry to hear this
I downloaded front page and the laptop fryed so I got a new laptop
I had tried to find a place I could re download and use my old registration,
but then found fp was being faded out so I downloaded the EW which was
suggested, and there seems to be no way of using it like the frontpage,
perhaps hotdog is still out there somewhere