Email disappearing after being opened

B

beez

I have an issue with emails that are disappearing after a user opens up the
email. This email usually has a .pdf file attachment and what happens is
when the user double clicks on the email, there is a notification window that
says "operation failed" and then the email disappears. It does not go into
the deleted or stay in this person's inbox. I am curious to know if anyone
may have a fix for this. Adobe is currently the most recent, and office has
all the updates with it.

Any help would be nice. He is using Office 2003 SP3.
 
B

beez

Yes. I believe the report gets emailed to him everyday and it is the same
filename as well.
 
K

K. Orland

Have you checked the event viewer for any Office or Outlook related errors?

Have you tried recreating the Outlook profile?
 
B

beez

I think I found the problem. Under the Junk Email Options, there is a radial
button that was checked that had the option "Permanent delete suspected junk
e-mail instead of moving it to Junk Email Folder". I unchecked that and I
believe this has fixed the problem.

Thanks for your help with all your tips!
 
B

Brian Tillman [MVP - Outlook]

I think I found the problem. Under the Junk Email Options, there is a radial
button that was checked that had the option "Permanent delete suspected junk
e-mail instead of moving it to Junk Email Folder". I unchecked that and I
believe this has fixed the problem.

That doesn't seem correct because the Junk E-mail filter operates well before
the point where the message can be opened. The Junk E-mail filter never runs
AFTER the message has been opened.
 
N

neo [mvp outlook]

If you are not sure if the end user has modified the built-in views, you can
always start outlook 1 time with the /cleanviews command line switch. This
will delete all custom views and reset the built-in ones back to their
defaults.
 

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