Email editor error

[Lauren205]

When I try to reply or forward a message in Outlook 2003 it gives me the
following error: "Microsoft Word is set to be our e-mail editor. However,
Word is unavailable, not installed, or is not the same version as Outlook.
The Outlook e-mail editor will be used instead."

When I go into Options-Mail Format and re-check the box that tells Outlook
to use Word as the editor I get the same error the next time I try to reply
or forward an e-mail.

Word is also version 2003, is installed and is working properly as far as I
can tell. The only oddity I can find is that when I start a new blank
document it defaults to “Document 5†or higher instead of the usual “Document
1â€. There are no other Word documents open.

Ran a Norton full system scan and no viruses were found.

When I create a "new" mail I do not receive this error and Outlook seems to
be working properly with Word as the editor.

Tried multiple Outlook and system re-boots as well.

 

[Brian Tillman [MVP - Outlook]]

When I try to reply or forward a message in Outlook 2003 it gives me the
following error: "Microsoft Word is set to be our e-mail editor. However,
Word is unavailable, not installed, or is not the same version as Outlook.
The Outlook e-mail editor will be used instead."

See if this helps: http://support.microsoft.com/kb/906307/en-us

 

[Lauren205]

Thank you for replying. I tried everything on that list except re-installing
the software, that's my last-ditch effort.

After further research this is only occurring with e-mails from a certain
domain. Must be an issue with from the sender's ISP or mail hosting program.

 

[JeePee]

Hi,

I have this same issue and none of the suggestions in this KB document works
(well, did not try to reinstall).

I am using office 2003 with Word and Outlook installed from the same CD. It
has worked for years without a problem.

Recently a few changes were made in our company and I have the feeling that
it is caused by one or more of the changes:
- Change from POP mail box to Exchange mailbox
- Computer moved from a workgroup to a domain
- Installed Microsoft Dynamics CRM 4.0 for Outlook (online client)

The strange things are though:
- It only occurs when I reply to an email and never when I start a new
email. It
- It only occurs with some emails. There is no problem if I enable the 'use
word as editor' option again and reply to another email, but when I reply to
the email that caused the error before, it will happen again.
- I thought it might be caused by replying to an email that was generated in
Word 2007. I tested with a colleague of mine who has that, but there too, a
reply to one of his emails gives the problem, a reply to another email does
not.
- When it has happened, I can't use Word anymore either. When I then open a
Word document, I get a blank page. When I start a new document, nothing works.
- Since (all of) the above started to happen, Word is also (sometimes, not
always) crashing on me when I try to insert a bullet list in an email.

I think I found the following work around
- keep Outlook running but close all email messages
- ctrl+alt+del » task manager » [Processes] tab
- end the winword.exe process
- now reply to the email that caused the issue before

If anyone has a better solution.... ?!?

 

[Angie]

I'm having the same issue, and it all started after SP3 was installed. Here
is something that we are noticing as going hand in had with this error
message. We cannot print anything from an Internet website. Are yall able
to do that?

Thanks,

Angie

Hi,

I have this same issue and none of the suggestions in this KB document works
(well, did not try to reinstall).

I am using office 2003 with Word and Outlook installed from the same CD. It
has worked for years without a problem.

Recently a few changes were made in our company and I have the feeling that
it is caused by one or more of the changes:
- Change from POP mail box to Exchange mailbox
- Computer moved from a workgroup to a domain
- Installed Microsoft Dynamics CRM 4.0 for Outlook (online client)

The strange things are though:
- It only occurs when I reply to an email and never when I start a new
email. It
- It only occurs with some emails. There is no problem if I enable the 'use
word as editor' option again and reply to another email, but when I reply to
the email that caused the error before, it will happen again.
- I thought it might be caused by replying to an email that was generated in
Word 2007. I tested with a colleague of mine who has that, but there too, a
reply to one of his emails gives the problem, a reply to another email does
not.
- When it has happened, I can't use Word anymore either. When I then open a
Word document, I get a blank page. When I start a new document, nothing works.
- Since (all of) the above started to happen, Word is also (sometimes, not
always) crashing on me when I try to insert a bullet list in an email.

I think I found the following work around
- keep Outlook running but close all email messages
- ctrl+alt+del » task manager » [Processes] tab
- end the winword.exe process
- now reply to the email that caused the issue before

If anyone has a better solution.... ?!?

--
Thanks
JeePee

See if this helps: http://support.microsoft.com/kb/906307/en-us

 

[JeePee]

Hi Angie,

I can print from internet websites without a problem, so for me this is
unrelated to the Outlook issue.

 

[D.Rust]

Hi,

I have this same issue and none of the suggestions in this KB document works
(well, did not try to reinstall).

I am using office 2003 with Word and Outlook installed from the same CD. It
has worked for years without a problem.

Recently a few changes were made in our company and I have the feeling that
it is caused by one or more of the changes:
- Change from POP mail box to Exchange mailbox
- Computer moved from a workgroup to a domain
- Installed Microsoft Dynamics CRM 4.0 for Outlook (online client)

The strange things are though:
- It only occurs when I reply to an email and never when I start a new
email. It
- It only occurs with some emails. There is no problem if I enable the 'use
word as editor' option again and reply to another email, but when I reply to
the email that caused the error before, it will happen again.
- I thought it might be caused by replying to an email that was generated in
Word 2007. I tested with a colleague of mine who has that, but there too, a
reply to one of his emails gives the problem, a reply to another email does
not.
- When it has happened, I can't use Word anymore either. When I then open a
Word document, I get a blank page. When I start a new document, nothing works.
- Since (all of) the above started to happen, Word is also (sometimes, not
always) crashing on me when I try to insert a bullet list in an email.

I think I found the following work around
- keep Outlook running but close all email messages
- ctrl+alt+del » task manager » [Processes] tab
- end the winword.exe process
- now reply to the email that caused the issue before

If anyone has a better solution.... ?!?

--
Thanks
JeePee

See if this helps: http://support.microsoft.com/kb/906307/en-us