Email Failure

[DavidAlgarve]

Win 7; Norton Int.Sec;both newly installed;Outlook 2007. I send and receive
on 3 email addresses and problem occurs randomly about 50% of time.
I send a message with my account(also the default) and immediately get a
message from "System Administrator" that "Your message did not reach some or
all of the intended recipients" and also: "The following recipient(s) cannot
be reached:" but no one is specified. It does not look like the normal
failure message from the server.
When I look at the original message in the "Sent" folder, the account has
changed to my wife's or to my anti- spam account! When I check with people,
if they have received it, their received email does have correct account but
many are not being delivered. Similar thing happens using my wife's account.
On other occasions I have sent emails around the 3 accounts and all goes
well. The ISP insist it is an Outlook problem and very often the problem does
not occur when testing with them.
How can an email change accounts between clicking on "Send" and appearing in
the "Sent" folder?

 

[VanguardLH]

Win 7; Norton Int.Sec;both newly installed;Outlook 2007. I send and receive
on 3 email addresses and problem occurs randomly about 50% of time.
I send a message with my account(also the default) and immediately get a
message from "System Administrator" that "Your message did not reach some or
all of the intended recipients" and also: "The following recipient(s) cannot
be reached:" but no one is specified. It does not look like the normal
failure message from the server.
When I look at the original message in the "Sent" folder, the account has
changed to my wife's or to my anti- spam account! When I check with people,
if they have received it, their received email does have correct account but
many are not being delivered. Similar thing happens using my wife's account.
On other occasions I have sent emails around the 3 accounts and all goes
well. The ISP insist it is an Outlook problem and very often the problem does
not occur when testing with them.
How can an email change accounts between clicking on "Send" and appearing in
the "Sent" folder?

Have you yet tried configuring the e-mail account defined within Outlook to
authenticate to the SMTP (outgoing) mail server?

Do you and your wife actually have *separate* mailboxes for your accounts?
Or are you stuck with some "family" account where there is just one mailbox
and each user merely has an alias (their e-mail address) to the SAME
mailbox? You might have a shared mailbox rather than separate ones. This
is some e-mail providers go cheap with so-called multiple accounts when, in
fact, you only have one account (one mailbox) with multiple aliases to it.

Yet tried disabling the anti-virus program from scanning your e-mails?

When you compose an e-mail, are you using the default account or did you
click on the Accounts button and actually pick one? In the e-mail accounts
defined in Outlook, do they really go to separate mailboxes?

 

[Dave Burns]

David:

Try disabling your antivirus software (at least the Outlook scanner) before
opening Outlook. Keep it disabled for a couple days while you test (unless
you know that you receive a lot of anonymous junk). Sounds to me like the
Norton scanning proxy might be confused . . . You could also uninstall it
altogether and see if the problem goes away after the reboot. If that
doesn't fix the problem right away, then simply reinstall. It only takes 5
or 10 minutes.

--Dave

 

[DavidAlgarve]

Have you yet tried configuring the e-mail account defined within Outlook to
authenticate to the SMTP (outgoing) mail server?

Do you and your wife actually have *separate* mailboxes for your accounts?
Or are you stuck with some "family" account where there is just one mailbox
and each user merely has an alias (their e-mail address) to the SAME
mailbox? You might have a shared mailbox rather than separate ones. This
is some e-mail providers go cheap with so-called multiple accounts when, in
fact, you only have one account (one mailbox) with multiple aliases to it.

Yet tried disabling the anti-virus program from scanning your e-mails?

When you compose an e-mail, are you using the default account or did you
click on the Accounts button and actually pick one? In the e-mail accounts
defined in Outlook, do they really go to separate mailboxes?
.
Hi VanguardLH

I have tried some but not all. When I tried authentication i got nothing.
I suspect the ISP is delivering the aliases as you suggest.
I have disabled the outgoing email scan but with no improvement.
Even though mine is the default account, I always select it and check to see
that it says it will use mine and still it comes back saying that it went
from a different account. My wife has same thing happen.
I will try allocating separate "Sent" folders but will need to work out how
to do that as I have never found the need in the past.

 

[DavidAlgarve]

David:

Try disabling your antivirus software (at least the Outlook scanner) before
opening Outlook. Keep it disabled for a couple days while you test (unless
you know that you receive a lot of anonymous junk). Sounds to me like the
Norton scanning proxy might be confused . . . You could also uninstall it
altogether and see if the problem goes away after the reboot. If that
doesn't fix the problem right away, then simply reinstall. It only takes 5
or 10 minutes.

--Dave



.
Hi Dave,

Thanks for your response. I do strongly suspect Norton although I am amazed
if it can somehow alter the Account on a sent email.
I have not gone quite as far as you suggest but I did disable the outgoing
scanner and it made no difference. Where you suggesting uninstalling Norton
I/S or Outlook? I have done Outlook "Repair" three times without any change.
The worst aspect is that it seems to pick the really important emails to
corrupt. Where does the "System Administrator" come from?