Email from Office 2007

[Cheryl179]

I have Office 2007 installed and am connected to a network. The problem is
that whenever I want to email from Word, Excel, Publisher . . . as an
attachment to an external email address Outlook opens up but when you send
the document it does not arrive at the other end (somewhere out there is a
heap of documents just floating about). If you email to an internal (ie on
the network) address then the document arrives. When you check Outlook, the
email is in your sent items, but still has not turned up. When you re-send
email it still does not arrive at external email address. However, if you
open up mail from Outlook and attach the same document from Outlook then it
does arrive at the external destination. Has anyone else experienced this
problem?

 

[Gordon]

I have Office 2007 installed and am connected to a network. The problem is
that whenever I want to email from Word, Excel, Publisher . . . as an
attachment to an external email address Outlook opens up but when you send
the document it does not arrive at the other end (somewhere out there is a
heap of documents just floating about). If you email to an internal (ie
on
the network) address then the document arrives. When you check Outlook,
the
email is in your sent items, but still has not turned up. When you
re-send
email it still does not arrive at external email address. However, if you
open up mail from Outlook and attach the same document from Outlook then
it
does arrive at the external destination. Has anyone else experienced this
problem?

Can you send emails without attachments to external addresses?

 

[Cheryl179]

Yes - no problem.

Can you send emails without attachments to external addresses?

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[Cheryl179]

I also have Office 2007 installed at home, and I have no problem emailing
from within any Office programme. So it must be a setting, maybe on the
Server.

 

[Gordon]

Yes - no problem.

When you say the attachment doesn't arrive - does the whole email not
arrive, or does the email arrive without the attachment?

 

[Cheryl179]

Hello Gordon - sorry to take so long to reply but have been away on holidays.
The email does not arrive at all. Cheryl

 

[Gordon]

Hello Gordon - sorry to take so long to reply but have been away on
holidays.
The email does not arrive at all. Cheryl

Is this just one person who doesn't receive the email, or is it everyone?

 

[Cheryl179]

All emails - I have also tested different providers as well and none of them
arrive.

 

[Gordon]

All emails - I have also tested different providers as well and none of
them
arrive.

So you can't send email to anyone? Have you tested the account settings in
Tools-Account Settings, then highlight the account and click on "Change" and
click on the "Test Account Settings" button?
If you try that and get an error message, please post the error message here
in full.