email issue using OL 2003

[MedRxman]

I have office 2003 installed.
I use OL 2003 as my email program.
I use Word 2003 as the email editor.
When I reply to someone's email the original is quoted as per the set up
under email options.

The issue is that when I reply an email sent from a MAC or Apple PC, the
original message is not included unless I uncheck to use Word as the email
editor in the email options.

Any suggestions are appreciated.

TIA,

BL

 

[Orland, Kathleen]

The default format in Outlook is Rich Text. Only other Outlook users can
read Rich Text. If that's the format you're using, try switching to HTML or
better yet, plain text. See if that helps.

 

[MedRxman]

Hi Kathleen,'you missed the problem.

When I reply to the original sender the original message was not included.
However, I found the answer and I have tested it both from my gmail and
yahoo email accounts.

When someone sends a message from a web based email program such as gmail,
to someone using Outlook, and the person using outlook replies to the
original sender, the original message will not be included (Unless you
uncheck using Word as the default email editor)

see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;842937

Thanks for the reply.
BL