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Message: [QUOTE="Laila, post: 5602388"] Thank you! I had already done that, nothing it reinstalls the product sucessfully. Hmm, searched (included hidden folders) and was unable to locate and .ost file I researched including hidden folders (had forgotten about this last time I serached) found 4 .pst files I scanned 3 and recieved the ssame messag for each. They all had damage and the scan fixed them. It generated a log too mapparenetly it could not find the 'BBT entry in the RBT" when it tried to recover the PST/OST for top level objects got the messasge 'folder invalid high-water mark" when it tried to walk all foldres (??) it said "Heirarchy table for 122, row does not match sub-object" and it still does not work... any way of reinstalling these files? Once again thank you so much for your help! all the best Laila [/QUOTE]