Email message displayed as blank by Entourage

[Bill Bryson]

Hello,

I have a user who is receiving some email messages from one particular site
(Magna Publications) that are now appearing as blank when she opens them in
Entourage (latest version). The email is a newsletter article. As a
work-around, we discovered that the message can be viewed using the View
menu and Source. The message is a two part message - first being in text
and second the HTML version of the message.

The headers before each part is:

--BoUnDaRyCmagnapubsM2667D091007
Content-type: text/plain; charset="iso-8859-1"


(text message)

--BoUnDaRyCmagnapubsM2667D091007
Content-type: text/html; charset="us-ascii"


(html version)

Bill Bryson
(e-mail address removed)

 

[William Smith]

Hello,

I have a user who is receiving some email messages from one particular site
(Magna Publications) that are now appearing as blank when she opens them in
Entourage (latest version). The email is a newsletter article. As a
work-around, we discovered that the message can be viewed using the View
menu and Source. The message is a two part message - first being in text
and second the HTML version of the message.

Hi Bill!

I suspect the message's HTML code may be the problem. While the sender
may have tested in his own E-mail client that doesn't mean it will work
in all E-mail clients, just like web pages appear differently in
different browsers.

Can you forward a copy of the message to the list for others to examine?
Be sure to use "Forward as Attachment" so that it's preserved as is.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>