Email message suddenly reverts to plain text

[freeflytim]

I use Outlook 2003 SP2 running on Windows XP Professional.

When I am composing new email messages - in my default of Rich Text -
they suddenly revert to plain text, halfway through typing the
message. This also happens when replying to messages received in Rich
Text.

I do not use Word as the mail editor, and this happens to any and all
mail recipients - none are set up to receive mail in plain text. I use
AVG antivirus (which is currently not checking email), and Google
desktop is turned off in Outlook plugins because it was crashing the
program.

Sometimes, as soon as I press 'Send', you can see the message
momentarily convert to Plain Text just before it disappears.
Infuriating.

Any suggestions on fixing this behaviour would be gratefully
appreciated.

 

[Mary]

First, change to HTML instead of rich text and see if that solves it. Also
check your mail format settings for something that might cause this. Look at
Mail format, Internet Format and see what "Convert Rich Text" is set to. Many
email recipients cannot read rich text, so html or plain is better.

 

[freeflytim]

Thanks for the reply.

Ok, changed default sending format to HTML instead of Rich Text.

"Internet Format/Outlook Rich Text options" was set to "Send using
Outlook Rich text format". I changed it to "Convert to HTML format".

Fingers and legs are now crossed.....