email missing

[Markus]

I have a client using outlook in an exchange enviroment.
He tells me that he changed the view of his reading pane in Outlook 2003 and
when he did a lot of his email came up missing.
I have looked in his client and in fact all mail between 9/21/07 and
2/24/07 is in fact missing. (7 months worth of mail)
We have searched all his folders and it is not there.
We have opened every PST file on his system (archive folders) and it is not
there.
I opened his OST file and it is not there.
Exchange retention is set at 30 days and when I go to tools/ recover deleted
items, the items are not in there either.

Anyone have any ideas?

 

[Milly Staples [MVP - Outlook]]

Right click the toolbar, select Advanced Toolbar, use the dropdown to select "all messages."

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Markus asked:

| I have a client using outlook in an exchange enviroment.
| He tells me that he changed the view of his reading pane in Outlook
| 2003 and when he did a lot of his email came up missing.
| I have looked in his client and in fact all mail between 9/21/07 and
| 2/24/07 is in fact missing. (7 months worth of mail)
| We have searched all his folders and it is not there.
| We have opened every PST file on his system (archive folders) and it
| is not there.
| I opened his OST file and it is not there.
| Exchange retention is set at 30 days and when I go to tools/ recover
| deleted items, the items are not in there either.
|
| Anyone have any ideas?