Email name resolution

[Teresa Macri]

When we cc someone, typing in an external
address like (e-mail address removed), it resolves to the internal Exchange
address, so if the recipient gets it and hits REPLY ALL, they will get a
bounce since the internal address can't be used from the sender's end.

Is there a way to stop it from resolving this?

 

[Vanguard]

When we cc someone, typing in an external
address like (e-mail address removed), it resolves to the internal Exchange
address, so if the recipient gets it and hits REPLY ALL, they will get
a
bounce since the internal address can't be used from the sender's end.

Is there a way to stop it from resolving this?

If you are using the contact in your corporate address book to send
e-mails to recipients outside your Exchange organization (i.e., you are
sending it to some external mail server), there should be an SMTP record
in that contact's record. It's been too long since I've used Exchange
but I remember seeing an SMTP record in the contact that specified that
external recipients e-mail address (rather than use the
Exchange-internal recipient lookup). You'll need to contact whomever
manages the corporate address book to get them to enter a valid SMTP
record in that contact.

 

[Teresa Macri]

I am not an Exchange expert so I'll ask for a bit more direction. I am using
SBS2003 for my Exchange server. I am pretty sure that we went with all the
default settings. Where should I begin to look?

 

[Lanwench [MVP - Exchange]]

I am not an Exchange expert so I'll ask for a bit more direction. I
am using SBS2003 for my Exchange server. I am pretty sure that we
went with all the default settings. Where should I begin to look?

If your internal Active Directory domain name is the same as an externally
hosted email domain (and you're using the POP connector) you need to do some
tweaking.

microsoft.public.windows.server.sbs is a good place to post SBS questions.