Email notification envelope does not stay in tray

[Kelley]

We are using Office 2007 Professional Plus, Exchange 2003, XP.

I have a user who keeps her Outlook open, but minimized throughout the day.
She is away from her desk alot and the email notification envelope that
appears down in the desktop tray (right side) will only stay up for approx.
30 seconds when a new email comes in. She does have the Delay Notification
turned on.

This is what I've done so far:
1) I had her make sure the "You have new unopened items" task says "Always
Show" on the taskbar.
2) Under Tools>Options, Preferences, Email Options, Advanced Email Options,
I had her make sure the "Show an envelope icon in the notification area" is
checked.
3) Made sure she has no rules for incoming email to go to a different
folder other than Inbox.
4) Made sure she has no rules for "read-only" incoming emails

None of the above worked. So what we're trying now is to turn off the
Delivery Notification and just keep the email notification envelope activated.

This actually seems to work! So my question is, does one cancel out the
other?

Thank for your time.
Kelley

 

[Roady [MVP]]

No, method 3 was your solution to always show the envelope.

To show the New Mail Desktop Alert a bit longer than 30 seconds see;
http://www.howto-outlook.com/howto/mailalert2003.htm

 

[nabsim]

No, method 3 was your solution to always show the envelope.

To show the New Mail Desktop Alert a bit longer than 30 seconds see;
http://www.howto-outlook.com/howto/mailalert2003.htm

We are having a similar problem on an Office 2003 machine, (XP Pro)
everything will be okay for weeks then the envelope notifying unopened email
will vanish. Usually when we check the option has become unticked but the
last two times it has still been selected. We are getting round it by
unticking the option, closing Outlook then opening it again and selecting to
'Show the envelope' again. We think this usually seems to happen after the
machine has received updates but it could well be co-incidental. The machine
in question is usually left on for long periods as the user also connects to
it from home. There is nothing different in the set up or use of this machine
to many others we use.

Any ideas where I can look to eliminate this?

Cheers, Neil