Email Out of Control

[NancyNancy]

I can't seem to find an exact "search phrase" for this problem, so here are
the details. I am using Office/Outlook 2007.

When I open a blank email window to write an email, Outlook automatically is
adding the lower case letter 'b' in the "To:" field. It continues on and on
until the computer beeps and the field cannot hold any more text. I cannot
control it. The only way out is to control-alt-delete and close Outlook.

Also when opening any of the folders in "My Documents" (or any folder), the
window opens and then the computer scrolls through everything in the folder
at warp speed! Again, only way to stop is control-alt-delete.

Any ideas? Or help me put this into a search phrase so I can continue
looking for answers? It does not look like a trojan...as far as I can tell
(and I am pretty good at it) there does not seem to be unknown processes and
I've done a scan with my "Hijack This" and the log looks good and the same as
previous scans. I've also updated this week's security downloads from MS and
rebooted many times.

Thanks for any help! ;-)

Nancy

 

[Slipstick]

I can't seem to find an exact "search phrase" for this problem, so here
are
the details. I am using Office/Outlook 2007.

When I open a blank email window to write an email, Outlook
automatically is
adding the lower case letter 'b' in the "To:" field. It continues on
and on
until the computer beeps and the field cannot hold any more text. I
cannot
control it. The only way out is to control-alt-delete and close
Outlook.

Also when opening any of the folders in "My Documents" (or any folder),
the
window opens and then the computer scrolls through everything in the
folder
at warp speed! Again, only way to stop is control-alt-delete.

Any ideas? Or help me put this into a search phrase so I can continue
looking for answers? It does not look like a trojan...as far as I can
tell
(and I am pretty good at it) there does not seem to be unknown
processes and
I've done a scan with my "Hijack This" and the log looks good and the
same as
previous scans. I've also updated this week's security downloads from
MS and
rebooted many times.

Thanks for any help! ;-)

Nancy

Are those the only two times it acts up? Did you try a new keyboard?


--
Slipstick

'Outlook & Exchange Solutions Center' (http://www.slipstick.com)

'Outlook Tips' (http://www.outlook-tips.net/)

 

[dlw]

sounds like stuck keys on the keyboard, can you swap it out?

 

[NancyNancy]

I checked. Doesn't seem to be the keyboard. It's a laptop and if/when I can
get the darn thing to quiet down, the keyboard works fine. For example, I
can use the 'b' key to control-B to bold text and then use other keys after
that.

Thanks for the suggestion...

 

[Brian Tillman [MVP-Outlook]]

Also when opening any of the folders in "My Documents" (or any folder), the
window opens and then the computer scrolls through everything in the folder
at warp speed! Again, only way to stop is control-alt-delete.

Clearly if this is true, it's not an Outlok problem and doesn't belong in this
nrewsgroup. You have a hardware problem, probably with the keyboard.

 

[NancyNancy]

And clearly, you have a serious attitude problem which does not belong in any
newsgroup! Clearly, they must make anyone an MVP these days.

Thanks so much for your help, Brian!

 

[Brian Tillman [MVP-Outlook]]

And clearly, you have a serious attitude problem which does not belong in
any
newsgroup! Clearly, they must make anyone an MVP these days.

What attitude would that be? If you had an Outlook problem, people would be
able to help. Since it's not an Outlook problem (or it wouldn't happen in
Internet Explorer), why are you asking here? How is what I said any
different, in substance, than what Slipstick said?

 

[VanguardLH]

I checked. Doesn't seem to be the keyboard. It's a laptop and if/when I can
get the darn thing to quiet down, the keyboard works fine. For example, I
can use the 'b' key to control-B to bold text and then use other keys after
that.

Since we know NOW know you are using a laptop, have you tried disabling
its touchpad or adjusting its sensitivity? Often there is a button
along the border of the touchpad to let you disable it.

From your description, it sounds not that a "b" is getting added to the
To field but that the "b" key is stuck and repeating so you add an
entire string of b's in the default field (the To field is the default
field selected when you open the new-mail editor because you are
expected to specify at least one recipient). Sure sounds like a stuck
b-key to me, too. The problem with the over-sensitive touchpad usually
results in random character entry, not the same key constantly stuck
repeating itself.

That a wholly different program (Windows Explorer) also shows symptoms
of a stuck key (perhaps Ctrl+PgDn) really does indicate you have a
severe problem with they keyboard in your laptop or you are running some
program that is spewing out keystrokes. Have you tried rebooting into
Windows' Safe Mode (with networking) and retested?