Email slow sync

[rsalmons]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Email Client: Exchange

This is a very strange issue. My boss will do a send and receive and although we can see a bunch of mails on his web mail and iphone only a few will download. This will go on for a few hours with the newest ones coming in and the rest slowly trickle in until it is eventually in sync. This becomes a problem when he is in china and 12 hours different. When he syncs in the morn he only gets like the 5 or 10 latest emails even though there may be as many as 50. I would assume that when it connects it does a compare and makes a list of new docs then downloads them, any idea why it would not build a full list?

Please Help...Thanks.

 

[Adam Bailey]

This is a very strange issue. My boss will do a send and receive and although
we can see a bunch of mails on his web mail and iphone only a few will
download. This will go on for a few hours with the newest ones coming in and
the rest slowly trickle in until it is eventually in sync. This becomes a
problem when he is in china and 12 hours different. When he syncs in the morn
he only gets like the 5 or 10 latest emails even though there may be as many
as 50. I would assume that when it connects it does a compare and makes a
list of new docs then downloads them, any idea why it would not build a full
list?

How big is his Inbox? Have you tried clearing out his Inbox and/or
server cache?

 

[Pawan Kapoor]

I have seen this issue if you have large number of emails sitting in your
Inbox or other default folders. Organizing your mailbox is the key to tackle
such issues. Check KB article: http://support.microsoft.com/?id=903707.

Hope this helps
Thanks,
Pawan

 

[rsalmons]

Thanks for the suggestions. The mail file is huge 10+ gig but that another whole issue. the kb article talked about slow delivery...my issue is that it takes several send and receives to get them all.....the first will get qsome then the senond will get more....I think even if it is slow it should just take 1 send and recieve to get all new mails

 

[William Smith [MVP]]

Thanks for the suggestions. The mail file is huge 10+ gig but that
another whole issue. the kb article talked about slow delivery...my
issue is that it takes several send and receives to get them
all.....the first will get qsome then the senond will get more....I
think even if it is slow it should just take 1 send and recieve to
get all new mails

But how big is the Inbox itself? That's one folder in Entourage that is
constantly getting checked and synced. If it's too big then you can see
the problems you're describing.

Select the Inbox itself and then look at the count of messages in the
lower left corner of the Entourage main window. If your user has more
than just a few hundred messages then he needs to move the bulk to a new
mail folder *outside* of the Inbox.

A lean Inbox means a better sync.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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Twitter: follow <http://twitter.com/meck>

 

[Adam Bailey]

The mail file is huge 10+ gig but that another
whole issue.

Actually it's not.

the kb article talked about slow delivery...my issue is that it takes
several send and receives to get them all.....the first will get
qsome then the senond will get more....I think even if it is slow it
should just take 1 send and recieve to get all new mails

Send & Receive has no effect on an Exchange account in Entourage.
Entourage maintains, or attempts to maintain, a constant 100% sync with
the server. A large inbox will slow or stall the syncing process.

Filing Inbox messages to other folders or to disk is your first step to
solving this problem.

 

[Diane Ross]

Optimize Entourage to better work with Exchange
<http://tinyurl.com/56ea7k>