emailing word docs

[Beth]

Hi I need some help. I've created some word docs with tables in them
and I need to email them to about 12 different users. So far no one has
been able to open these docs. Some say their system doesn't recognize
doc as a word doc, some say permission rights are not correct. As a
test I created a fresh doc (just a sentence on a blank page) and
emailed to another Mac user, worked fine. I created another fresh doc
and copied a portion of my table and again they were able to open it.
When I created yet another fresh doc and copied entire table they were
not able to open and couldn't recognize as a word doc. Any
suggestions? I'm a new Mac user and love it but this is getting a
little frustrating. Thanks

 

[Steve Hodgson]

Hi I need some help. I've created some word docs with tables in them
and I need to email them to about 12 different users. So far no one has
been able to open these docs. Some say their system doesn't recognize
doc as a word doc, some say permission rights are not correct. As a
test I created a fresh doc (just a sentence on a blank page) and
emailed to another Mac user, worked fine. I created another fresh doc
and copied a portion of my table and again they were able to open it.
When I created yet another fresh doc and copied entire table they were
not able to open and couldn't recognize as a word doc. Any
suggestions? I'm a new Mac user and love it but this is getting a
little frustrating. Thanks

Are your users using a Mac? When I read this I wondered if it was an email
problem with the way attachments are encoded. Was your testing all with the
other Mac user? I have found that if I want to reliably send attachments to
Windows users I need ti use Base64 encoding for attachments - in Mail.app
this would be equivalent to the 'Send Windows friendly attachments' option.

Cheers

Steve

 

[Michel Bintener]

Are your users using a Mac? When I read this I wondered if it was an email
problem with the way attachments are encoded. Was your testing all with the
other Mac user? I have found that if I want to reliably send attachments to
Windows users I need ti use Base64 encoding for attachments - in Mail.app
this would be equivalent to the 'Send Windows friendly attachments' option.

Cheers

Steve

Yes, Base 64 or simply AppleDouble, which should be the default in
Entourage. If your recipients are indeed using Windows systems, make sure
that the Word documents have the .doc extension. You can set that option
when saving files in Word, or you can subsequently add the extension in the
Finder (simply add ".doc" at the end of file name). The extension will tell
Windows which kind of document it is you're sending, and it will make it
open the document in Word.

 

[Beth]

Thanks for your quick reply. I have added the .doc extension with no
success. I also thought that it could be the way the message is encoded
in entourage. When I create my message it says encoded for any computer
(appleDouble) with word extension. I'm not sure where else to look.

 

[Michel Bintener]

Okay, so it seems that there's nothing wrong with the way the document is
transferred. One more thing: you mentioned that you were able to copy part
of the table in a new document which could then be opened by another Mac
user. What happens when you send this partial document to another user
(Windows, I suppose; you don't say) who has not been able to open the entire
original document? If they are able to open it, then it looks like this is a
case of document corruption, caused by the table. In that case, select the
table, then go to Table>Convert>Convert Table to Text, and when you've done
that, use Table>Convert>Convert Text to Table. This will force Word to
create a new table and might help you get rid of the corruption. If that
doesn't solve the problem, see if any of the troubleshooting techniques
described on this webpage can help you.

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(If you use Safari, hit refresh a couple of times. Preferably, use a
different browser.)

 

[Beth]

I know think I have tried every possible option. Your suggestion did
not work unfortunately. I have completely recreated the entire document
and that was not successful either. MAc users can't identify as a word
doc and windows user have a permission error and have to use a text
converter to open the file. I appreciate your input, but I am at a
loss.

thanks

 

[John McGhie [MVP - Word and Word Macintosh]]

Hi Beth:

Email the thing to me (at this address) so that I can see what you're
actually sending out...

To get through the spam and virus filters, make sure you paste the password
"1138197949.212108.145330@g14g2000cwa" into the Subject line of your email,
and make sure you send the document as an attachment.

That password will work only for you

Cheers

I know think I have tried every possible option. Your suggestion did
not work unfortunately. I have completely recreated the entire document
and that was not successful either. MAc users can't identify as a word
doc and windows user have a permission error and have to use a text
converter to open the file. I appreciate your input, but I am at a
loss.

thanks

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410