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MT
One of my clients sends monthly invoice emails via Outlook 2003. About 6
months ago, he had a consultant come in to create an email sending program
which exports from his accounting system to a .csv file. There is then a
custom application that reads this .csv and creates draft emails in Outlook.
(From the looks the application is VB based and was custom written as it is
named for my clients company).
The problem is that if you simply send the emails that the program creates
in the Drafts folder, when the message moves to the Sent Items folder, the To
address is blank. The To address is there in the copy in the drafts folder,
but not once it is sent. The message does actually get emailed successfully.
If you go into the message before sending it and cut and paste the email
address in the To line, it sends and does save the To address. I tried going
into one of the emails and manually checking the address via Tools > Check
names or Ctrl + K. This does make the email address underlined (indicating
that it was checked). However, sending this email still results in the To
address being blank in the copy in Sent Items. The only way we have found to
make the To address appear in Sent Items is to cut and paste the email
address before sending. Whilst this work-around does get the job done, going
into a couple of hundred emails and cutting and pasting the email address is
very time consuming.
Unfortunately I do not have any programming knowledge, and do not have any
access to the source code. I either need a solution/fix/work-around in
Outlook or something specific the programmer needs to check or change as the
client would need to pay per hour for them to look at it.
months ago, he had a consultant come in to create an email sending program
which exports from his accounting system to a .csv file. There is then a
custom application that reads this .csv and creates draft emails in Outlook.
(From the looks the application is VB based and was custom written as it is
named for my clients company).
The problem is that if you simply send the emails that the program creates
in the Drafts folder, when the message moves to the Sent Items folder, the To
address is blank. The To address is there in the copy in the drafts folder,
but not once it is sent. The message does actually get emailed successfully.
If you go into the message before sending it and cut and paste the email
address in the To line, it sends and does save the To address. I tried going
into one of the emails and manually checking the address via Tools > Check
names or Ctrl + K. This does make the email address underlined (indicating
that it was checked). However, sending this email still results in the To
address being blank in the copy in Sent Items. The only way we have found to
make the To address appear in Sent Items is to cut and paste the email
address before sending. Whilst this work-around does get the job done, going
into a couple of hundred emails and cutting and pasting the email address is
very time consuming.
Unfortunately I do not have any programming knowledge, and do not have any
access to the source code. I either need a solution/fix/work-around in
Outlook or something specific the programmer needs to check or change as the
client would need to pay per hour for them to look at it.