R
Robin Deatherage
I have a user working on a laptop that has recently had a problem with emails
disappearing. On 1/24 he reported that his Inbox, Sent Items and Deleted
Items had messages only going back to 1/10 and there should have been items
going back to at least October. I made sure auto-archive was not on, that
there weren't any rules set up and that filter views were off. There is one
delegate, his assistant, however she said she has not deleted anything and I
believe her. I also tried to recover deleted items but only found recent
stuff. Then on 1/27 he reported that more items were gone and his mail only
went back to 1/17 now. Even though he has a laptop he rarely takes it out of
the office and he does not check his email from his home computer. There are
no server rules set up to cause this and no other user is having this issue.
We have Exchange 2000, Outlook 2000 and he has XP Professional. Any ideas or
suggestions would be greatly appreciated.
disappearing. On 1/24 he reported that his Inbox, Sent Items and Deleted
Items had messages only going back to 1/10 and there should have been items
going back to at least October. I made sure auto-archive was not on, that
there weren't any rules set up and that filter views were off. There is one
delegate, his assistant, however she said she has not deleted anything and I
believe her. I also tried to recover deleted items but only found recent
stuff. Then on 1/27 he reported that more items were gone and his mail only
went back to 1/17 now. Even though he has a laptop he rarely takes it out of
the office and he does not check his email from his home computer. There are
no server rules set up to cause this and no other user is having this issue.
We have Exchange 2000, Outlook 2000 and he has XP Professional. Any ideas or
suggestions would be greatly appreciated.