Emails not appearing in Outlook but visible in OWA

Brian Cryer · Dec 12, 2006

We run Exchange 2003 (latest service pack) with Outlook 2003 deployed to all
desktops and laptops. My boss, who has a laptop, is in and out of the office
a lot and often connects via VPN to receive his email. A problem that has
just developed is that emails no longer seem to be coming into his inbox -
he cannot see new emails from outlook. However, new emails are forwarding
(by rule) to his blackberry okay, and if he connects using OWA then he can
see everything. So emails are arriving but just not appearing in his inbox
in Outlook. There is nothing significant in the windows event log, and
whilst there is a "sync issues" folder, it is empty.

Any idea what has/is going wrong and what I can do to put it right?

Thanks in advance.

Kirill Palagin · Dec 12, 2006

Brian said:
We run Exchange 2003 (latest service pack) with Outlook 2003 deployed to all
desktops and laptops. My boss, who has a laptop, is in and out of the office
a lot and often connects via VPN to receive his email. A problem that has
just developed is that emails no longer seem to be coming into his inbox -
he cannot see new emails from outlook. However, new emails are forwarding
(by rule) to his blackberry okay, and if he connects using OWA then he can
see everything. So emails are arriving but just not appearing in his inbox
in Outlook. There is nothing significant in the windows event log, and
whilst there is a "sync issues" folder, it is empty.

Any idea what has/is going wrong and what I can do to put it right?

Thanks in advance.

Brian Cryer · Dec 12, 2006

Kirill Palagin said:
In Outlook\View\Arrange by\Current view\Customize, Filter|Sort By|Group by
etc.

Thank you for the suggestion. That's something I should have checked
straight away. I've now checked the settings, and emails are sorted by date
with no filter, so I don't think that's it.

I've just discovered that during a send and receive the following error is
reported:
Task 'Microsoft Exchange Server' reported error (0x80040600):'Unknown
Error 0x80040600'
but I still can't find it being logged anywhere.

Googling on this there seem to be two common causes: 1. corrupt item in
outbox and 2. corrupt deleted items. Both the deleted items folder is empty
(has been emptied) and there are no items waiting in the outbox, so if
anyone knows of any other causes this would be appreciated.

Kirill Palagin · Dec 12, 2006

Brian said:
Thank you for the suggestion. That's something I should have checked
straight away. I've now checked the settings, and emails are sorted by date
with no filter, so I don't think that's it.

I've just discovered that during a send and receive the following error is
reported:
Task 'Microsoft Exchange Server' reported error (0x80040600):'Unknown
Error 0x80040600'
but I still can't find it being logged anywhere.

Googling on this there seem to be two common causes: 1. corrupt item in
outbox and 2. corrupt deleted items. Both the deleted items folder is empty
(has been emptied) and there are no items waiting in the outbox, so if
anyone knows of any other causes this would be appreciated.

Brian Cryer · Dec 12, 2006

Kirill Palagin said:
Can you temporarily disable cached mode and see if items are visible? What
happens if you then enable cached mode?

I don't know, but I think you are on the right track.

I'd decided to run scanost.exe to check the ost file, but before doing that
I decided to take a backup of outlook.ost. When taking the copy I got a
cyclic redundancy check error, so a clear indication that the ost file is
corrupt. I've delete it, allowed Outlook to recreate it - and scheduled a
disk check. All quite difficult when my boss wants to be using his laptop at
the same time.

At the moment it appears that new emails are now appearing, so my original
problem is resolved. My only concern is where the disk error came from and
whether it might be an early indicator that its failing. Since the event log
isn't full of disk errors, I'm hoping that its a one off ... something for
me to keep an eye on.

Kirill Palagin · Dec 12, 2006

Brian said:
<snip>
I don't know, but I think you are on the right track.

I'd decided to run scanost.exe to check the ost file, but before doing that
I decided to take a backup of outlook.ost. When taking the copy I got a
cyclic redundancy check error, so a clear indication that the ost file is
corrupt. I've delete it, allowed Outlook to recreate it - and scheduled a
disk check. All quite difficult when my boss wants to be using his laptop at
the same time.

At the moment it appears that new emails are now appearing, so my original
problem is resolved. My only concern is where the disk error came from and
whether it might be an early indicator that its failing. Since the event log
isn't full of disk errors, I'm hoping that its a one off ... something for
me to keep an eye on.

Brian Cryer · Dec 13, 2006

Do not keep eye on it, be proactive - at least make a backup of his data
(we are talking about laptop, not server?). Better yet - replace the
drive.

Agreed. If it fails again (or the disk develops any further errors) then
I'll replace the drive.

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Emails not appearing in Outlook but visible in OWA

Brian Cryer

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Brian Cryer

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