Emails not showing up in the outlook client and calendar problems

[Julie]

We are using Outlook 2003. Would anyone know why emails would show up in
through the web when accessing our emails and not show up on the client? For
example we have user who when she is in outlook can see by the numbers next
her folders that she has received so many new emails yet those emails do not
appear. When she logs into her email account through web access the emails
show up. She is an exchange user. Everything seems correct in her AD account.

We also have a user and a resource, who after August 31st, have no
information available for scheduling. We have it set to 12months. It is
locked in and no one can change it. In fact the option is grayed out when you
go into the calendaring options. We can still schedule meetings w/them.
Outlook will look for available times etc but the user (who is trying to
schedule a room/meeting/appointment) cannot tell if any of it is open. If we
go into the separate accounts everything seems set correctly. To display 12
months in advance. Their calendars look normal.

Any ideas/advice would be helpful.

Thanks!

 

[Sean]

Hi Julie -

We are having the identical problem for one user, so i do not have much to
offer in the way of a solution at this point, but I was curious if this was
happening to many users or just one.

Thanks!

Sean

 

[Brian Tillman]

We are using Outlook 2003. Would anyone know why emails would show up
in through the web when accessing our emails and not show up on the
client? For example we have user who when she is in outlook can see
by the numbers next her folders that she has received so many new
emails yet those emails do not appear. When she logs into her email
account through web access the emails show up. She is an exchange
user. Everything seems correct in her AD account.

Does this change if cached mode is either enable (if currently disabled) or
disabled (if currently enabled)?

 

[Sean]

It is very random for us, so it is hard to tell. When it occurs, it is
always a SPAM message, and it will not display in the reading pane of OWA
2003. The vast majority of our users (including the specific user with this
issue) use Outlook 2003 in cached mode.

Thanks!

Sean

 

[Brian Tillman]

It is very random for us, so it is hard to tell. When it occurs, it
is always a SPAM message, and it will not display in the reading pane
of OWA 2003.

This is the opposite of the OP, who asked:

Would anyone know why emails would show
up in through the web when accessing our emails and not show up on
the client?

For your problem, I would hazard a guess that the SPAM uses scripting or
ActiveX to present its message and your browser isn't allowing it, but that
doesn't jibe in my mind with the fact that OWA uses scripting to display a
lot of its presentation and if scripting weren't running you wouldn't see
much of OWA at all.