embedded images in emails not displaying andsometimes causing freezing

[bobleen]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

experienced mac and entourage user. 2 machines: laptop running 10.5 and office X as well as iMac running 10.4 and just upgraded to Office 2008 today. Few weeks ago iMac (10.4) started to show email display problems. Typically subscription emails with complex embedded images (e.g. airlines, hotel booking engines etc). The emails do not display properly as before and can only be viewed in browser. No such problems on laptop. As far as I can tell all the right boxes for HTML options are checked in Entourage. Upgrading to Office 2008 (12.1.5) has made no difference except that it shows the option to "download pictures" in individual emails. This does not help either as it produces no significant additional imagery. Anyone got any ideas? Can send example email on request.

 

[Diane Ross]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

experienced mac and entourage user. 2 machines: laptop running 10.5 and office
X as well as iMac running 10.4 and just upgraded to Office 2008 today. Few
weeks ago iMac (10.4) started to show email display problems.

Quit Entourage. Delete these files in Users/[YourUserName]/Library/Caches.
Restart Entourage.

com.microsoft.browserfont.cache
tasmanbrowser.cache

If the above does not work, check for corrupt font caches.

Typically
subscription emails with complex embedded images (e.g. airlines, hotel booking
engines etc). The emails do not display properly as before and can only be
viewed in browser. No such problems on laptop. As far as I can tell all the
right boxes for HTML options are checked in Entourage. Upgrading to Office
2008 (12.1.5) has made no difference except that it shows the option to
"download pictures" in individual emails. This does not help either as it
produces no significant additional imagery. Anyone got any ideas?

In Entourage 2008 preferences be sure you have selected the correct options
in Security and View.

I'm not sure if the problem exists on Entourage X and/or Entourage 2008. In
Entourage 2008 there is a security feature that blocks attachments.

<http://www.entourage.mvps.org/2008/changes.html#change7>

If you installed the Safari 4 beta. Uninstall. Creates all sorts of problems
in Entourage at this time.

Can send example email on request.

Use "Forward as Attachment" and send me an example.