empty email groups

[Steve]

Hi

I'm moving my OL2002 email and addresses from one PC to another. I simply
copied the PST file to the destination PC. Everything seems to be there -
email messages, folders, addresses, etc.

Inside address book, all the email groups and addresses are there, but the
groups are empty. I would think that everything would be inside the PST
file.

Please let me know if I missed something or the data for the groups was
stored elsewhere.
Thanks
Steve

 

[Jocelyn Fiorello [MVP - Outlook]]

What do you mean by "Groups"? Distribution Lists? They should have been
preserved if you simply moved the .PST...did you overwrite another .PST or
did you put the old .PST somewhere else?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


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[Steve]

Hi

Yes, groups...distribution lists. In Contacts, adding new distribution
list, it ends up to be a new group in Address Book. In Address Book, when
adding a new group, it ends up to be a new distribution list in Contacts.
Aren't they all the same ? Why sometimes you and I have to straighten this
out is beyond me. Let's call it Distribution List if you're more familiar
with.

Anyway, back to the issue. The PC crashed, but the PST was saved. So,
after the PC is up and running with Office 2000 installed. Outlook is run
for the first time. Profile for the user is created. The new PST file is
then replaced with the saved PST file. Everything came up with the data
prior to the crash...except for the entries inside the distribution lists.
The distribution lists are all there...just that there is nothing in them.

May I add something that might be critical (I dunno)? The saved PST file
prior to the crash was from Office XP. The reinstalled Office is 2000.
Could this be the problem ? Please advise.

Thanks
Steve

 

[Jocelyn Fiorello [MVP - Outlook]]

The reason we have to get the naming conventions straight is that you may be
talking about something completely different than I am, in which case the
answers I give may not apply to your problem at all. If you're asking for
help, you should give the information asked for by the person helping, since
maybe they have a good reason for trying to clarify things. The Outlook
Address Book is simply another view of your Contacts folder, and not a
separate entity; therefore, you should be creating Distribution Lists in the
Contacts folder, not Groups in the Address Book.

Along the same lines -- I asked you if you had overwritten the new .PST
file, created by Outlook when you reinstalled, with your old saved .PST from
before the crash. I don't see a direct answer to that question in your
reply -- you say you "replaced" the new .PST with the saved .PST. Should I
assume that you meant yes, you overwrote the new file with the old (which
would be a bad thing)? Or is that not what you meant at all? Overwriting
one .PST with another can cause problems. Since a .PST does not have to be
in any particular location on your drive, it is always better to put it
where you want it and then point Outlook to it.

And no, Outlook 2000 and Outlook 2002 used the same format for .PST files,
as did all older Outlook versions, so there is no incompatibility issue
there. Outlook 2003 is the first version to use a different .PST format
which is not backwards compatible.

Try running the Inbox Repair Tool against your .PST file and see if it finds
any errors. Search your drive for a file called scanpst.exe and run it.
Let it make a backup of your .PST before fixing anything, just in case.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In