"Encountered a problem and needs to close"

[Noreen Gorky]

I consistently receive a dialog box "Microsoft Error Reporting" when I
quit Word (not a crash, an intentional quit). The message says
"Microsoft Word has encountered a problem and need to close. We are
sorry for the inconvenience."

Any ideas on how I can stop this dialog box?

Thanks.

 

[John McGhie]

Hi Noreen:

Crash on Quit is not unknown in Word X.

Have a look here:
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm

Try fixing disk permissions first.

Hope this helps

I consistently receive a dialog box "Microsoft Error Reporting" when I
quit Word (not a crash, an intentional quit). The message says
"Microsoft Word has encountered a problem and need to close. We are
sorry for the inconvenience."

Any ideas on how I can stop this dialog box?

Thanks.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[Janus]

John, your information at

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm

solved not only the dialog box problem, but also seemed to make Word
2004 subjectively faster. I don't know what repairing permissions
actually does, but the effect is most appreciated.

Many thanks.

 

[John McGhie]

Hi Janus:

What "Repair Permissions" actually does is set the permission flags
correctly on the many thousands of files on your hard disk.

In terms of applications, it ensures that an application can read, write to,
execute or delete the files it needs to, and that other things can't.

If an application were unable to write to some of the files it needed to
write to, it would store the material it needed to write in a temporary
file, which it would hold in memory while it was running. That would slow
it down.

If it discovered that it was unable to read a file it needed to, it would
use default values that were not fully correct for your system.

It would then re-try for the unavailable file every time it needed
information. That would also slow it down.

Hope this helps

John, your information at


solved not only the dialog box problem, but also seemed to make Word
2004 subjectively faster. I don't know what repairing permissions
actually does, but the effect is most appreciated.

Many thanks.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410